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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email of deceased account

My husband passed away in December 2021. The "Bereavement Team" confirmed in early 2022 that his account was closed and I set up email forwarding (as suggested by Virgin) to cover any emails in the 90 day period. My husband's account is still getting...

Resolved! Closing Email Accounts

How do I close my Virgin Media ( email accounts?

Anonymous by Not applicable
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  • 0 kudos

Email Hacked

My Blueyonder email has been hacked. They have changed the password for it. They have hacked my social media & ebay account. I had a threatening email demanding Bitcoin payment. This is my main email account so how do I get help with recovering it & ...

I need help with email settings

I've been having email problems long term (about which I've posted before), and I think (and hope) they're almost sorted out now, thanks to help from someone at Virgin Media. But I'm still getting error messages telling me that "the provided login da...

k10 by Tuning in
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Unable to access VM Email

Hello,My wife has been trying to access her email for the past 24 Hrs but appears to have been locked out. We followed the instructions to change her email address and password for her VM account.She can now log in to the My Virgin Media website.  Bu...

pe1826 by Joining in
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  • 0 kudos

Hacked Email

Hello, It’s just come to my attention that someone  hacked and has been using my virgin media email address. I've been locked out of my account as they have changed my password. I've tried reaching the Virgin Media security team unfortunately they ha...

Ish12 by Joining in
  • 1 replies
  • 0 kudos


Every time I try to send email I keep getting told the server couldn't comply with the request?  All check say nothing wrong?

Ntlworld hacked

Desperately need help here - I’ve had an active hacker in my ntlworld account, stealing info and identity, setting up multiple accounts in my name. Been happening for the past 36 hours, I’ve called Virgin several times and they keep promising someone...

EloiseJ by Joining in
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Resolved! NTWORLD email not appearing in 'Manage My Other Virgin Media Accounts'

Hi all.I can finally login to AND retrieve my NTLWORLD emails - I think VM must have made some changes at last - IT dept told me they were working on it.However I am concerned - IT asked me to change my primary email from my NTWORLD...

kantblue by Tuning in
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  • 0 kudos

Resolved! Can not access email

Hi I have forgotten my email password, when I try to reset it it does not recognise my blueyonder email can some help please.  

Pmartin by Joining in
  • 1 replies
  • 0 kudos