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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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Resolved! Virgin.net email account hacked

My virgin.net email account was hacked and I lost access to the account. I've had the account since year dot when Virgin offered free accounts. The account isn't linked to an service account and has never been an option but we have been Virgin media ...

unable to access ntlworld.com email

Hello there, I am wondering if someone can help (pleeeaaassseeeee!).My dear old mum has been using her ntlworld.com email account for donkey's years (she no longer has a virgin service).For the last few days she has been unable to access her emails -...

swanie71 by Tuning in
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Email account unavailable

Hi,Posting here on behalf of my parents. They have lost access to their mailbox last week. We can log in to the MyVirginMedia account fine but when we try to login to webmail, we get the message 'your virgin media email account is currently unavailab...

Resolved! Locked out of secondary email.

I’ve been locked out of one of my secondary emails,I’ve followed some of the advice given by the community and have gotten some way to restoring the account.I get to the point where it says “you’ve verified your email “ and need to confirm some secur...

Resolved! Server Password

I have just upgraded my iphone, non-VG and am trying to receive my emails via the app. However when I try to update my account I get the message 'no password provided', despite having a password in there. There is no facility for updating/changing or...

My VM account is locked - HELP!

I have had a VM email account for many years with address xxx@virginmedia.comToday I found that I could not access my emails via the VM homepage.When I tried to log into my email account the following page came up saying, "Your Virgin Media Mail acco...

WPBC1953 by Tuning in
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email problems

Having problems getting outlook working again on my phone.my email stopped working last night - phone (outlook), laptop (outlook) and via virgin media. Seemed to be an ntlworld to virginmedia thing - no notice !!!2 hours of messing about with new pas...

Resolved! Your Virgin Media Mail account is currently unavailable

I have had an ntlworld.com email account for many years and until Tuesday night was able to access it on each of my four platforms: using Windows Live Mail on a PC; using Windows Live Mail on an iMac; on an iPhone; and on an iPad - oh, and also by si...

Recovering Blueyonder email

As the title suggests im trying to recover an old Blueyonder email address, my understanding is Virgin Media have purchased Blueyonder and recovering passwords is not an easy feat. Can anyone point me in the right direction?

mikeslo by Joining in
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Inbox only showing emails from 9 November

My blueyonder emails are only going back to 9 Nov 23. The sent items seems to be inconsistent within the various folders.I can still send and receive emails.Are there any known issues? If not, what details do you require to investigate this further.T...

iainjg83 by Joining in
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