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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

need to change password

hi I am getting spam emails quoting the password on - not the virginmedia password that i use to sign in with. How can I change the password to prevent this? The password reset options available seem to be for th...

Resolved! Synching folders between devices working only for some mailboxes

I have 3 devices connected to my virgin webmail account using outlook. All of them receive/sync new emails in the inbox of each but sent mails do not show up in the sent folders though they have been successfully sent. ie if I send an email from the ...

sdu60 by On our wavelength
  • 9 replies
  • 0 kudos

Resolved! Phone number for email team

Does anyone have a phone number for the email team? My Ntlworld email address stopped working yesterday and there are no options in my account for resetting the password (as per instructions). The NTLWORLD is my primary source of communication. Thank...

email addresses to new VM account

Can someone confirm if it is possible to move legacy email addresses (primary and secondary) to a new virgin media account?The old account was disconnected last month.  Have received conflicting information during the several phone calls with VM over...

alfalpha by Joining in
  • 5 replies
  • 0 kudos

Junk mail not being filtered out

Been having a ton of junk mail last few months. Really obvious stuff all similarly formatted 'you have won a ninja air fryer,' etc.Why is this obvious junk not getting filtered by VM?

hotmud by Up to speed
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Resolved! Android devices wont send emails

I have a problem with my android devices not sending emails on wifi, incoming mails are fine but nothing going out.Started a week or so ago and nothing seems to fix it. reset the hub twice and restarted my phone and tablet umpteen times. Laptop on wi...

JohnTisi by Tuning in
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  • 0 kudos

Deleting ntlworld account

Tried to do what previous posts on this subject has suggested but as no longer a virgin media customer. cannot log into my account to delete my old ntlworld email account. Any helpful suggestions?

chalaw by Joining in
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  • 0 kudos

Unable to connect to the outgoing server - Unable to send emails

Friday 9th February 2024.Around 14:00 Lost internet service also noticed that I was unable to access the SMTP server to send any emails.Checked Virgin Media service and saw that there was work being carried out on the mail server and was due to be co...

PedroL by Joining in
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  • 0 kudos

Help! Old Virgin blueyonder email hacked by scammers.

Hello. I'm after some urgent help.My old Virgin email address was hacked over the weekend along with its old password and is being used to open new accounts on different websites.I was a Virgin customer until last January (2023) when I had to cancel ...

Dwright by Just joined
  • 1 replies
  • 0 kudos