Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
I was on the 'phone with Virgin a few days back discussing several things and the call handler said "by the way, in about 18 months we are discontinuing blueyonder email addresses. You'll have to create a Gmail account". She couldn't give an exact da...
HiYesterday I tried to access my Blueyonder email account but was told that my email or password was incorrect. After further investigation I think I've lost access to my account as we had to leave Virgin Media when we moved house in November. I wasn...
Hello,Odd request, I know.I deleted an email account a long time ago, but I am trying to recover another account and it's attempting to send an email to the one I have deleted.Is there any way to recover this old email? If not can I set one up? It wa...
Since the Virgin Media homepage has been updated the password reset on the website does not work. I now can't get in to my account as even though i'm putting the correct details for my account in (correct DOB and correct answer to security question) ...
I use Thunderbird Suddenly Emails can not be sent... I'm receiving them OK, I normally use SMTP, they won't send on IMAP either but WILL receive.I get SMTP server failed, pointless , is there anything going on that folks don't know about when dialing...
I was a virgin media customer for over 25 years and left due to moving. Both mine and my husband lost our ntlworld email. We have still been receiving emails but can’t access to change passwords. My email has been hacked and accounts compromised. A...
Hi i have the exact same problem. I left VM when I moved house 18 months ago and my email still worked. I received some strange messages and password resets which led me to believe my account had been hacked a couple of days ago and now I have been l...
Hi I am in the same boat with my wifes blueyonder account but when i log in to Virgin media it simply states our mailbox is not available and there is no option other than going in a loop trying all the suggested help routes which just end back up at...
Hello,I require some help cancelling.and deleting an old ntlworld.xom email that has been hacked.I do not remember the password so cannot access and change itCan the account be closed and deleted Thank youTracy Lewis
Usually I have no issues with sending an email on my Apple Mail using [MOD EDIT: Personal details] however today I got this message from the postmaster@virginmedia.com: " This message was created automatically by mail delivery software.You sent the f...
