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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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Blueyonder Email Addresses to be deactivated?

I was on the 'phone with Virgin a few days back discussing several things and the call handler said "by the way, in about 18 months we are discontinuing blueyonder email addresses. You'll have to create a Gmail account". She couldn't give an exact da...

otronics by On our wavelength
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Resolved! Can I retrieve email account?

HiYesterday I tried to access my Blueyonder email account but was told that my email or password was incorrect. After further investigation I think I've lost access to my account as we had to leave Virgin Media when we moved house in November. I wasn...

alliejb by Tuning in
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Resolved! Possible to recover a deleted email account?

Hello,Odd request, I know.I deleted an email account a long time ago, but I am trying to recover another account and it's attempting to send an email to the one I have deleted.Is there any way to recover this old email? If not can I set one up? It wa...

Phixion by Dialled in
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Password reset not working again

Since the Virgin Media homepage has been updated the password reset on the website does not work. I now can't get in to my account as even though i'm putting the correct details for my account in (correct DOB and correct answer to security question) ...

Resolved! Receiving Emails but can't send out

I use Thunderbird Suddenly Emails can not be sent... I'm receiving them OK, I normally use SMTP, they won't send on IMAP either but WILL receive.I get SMTP server failed, pointless , is there anything going on that folks don't know about when dialing...

pentode by On our wavelength
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Resolved! Old NTLworld hacked

I was a virgin media customer for over 25 years and left due to moving.  Both mine and my husband lost our ntlworld email.  We have still been receiving emails but can’t access to change passwords. My email has been hacked and accounts compromised. A...

Joey2425 by Joining in
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Resolved! Need to get hacked ntlworld email account deleted

Hi i have the exact same problem. I left VM when I moved house 18 months ago and my email still worked. I received some strange messages and password resets which led me to believe my account had been hacked a couple of days ago and now I have been l...

mich_ren by Joining in
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Re: Locked out of e mail account

Hi I am in the same boat with my wifes blueyonder account but when i log in to Virgin media it simply states our mailbox is not available and there is no option other than going in a loop trying all the suggested help routes which just end back up at...

simonjen by Joining in
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Email hacked ntlworld

Hello,I require some help cancelling.and deleting an old ntlworld.xom email that has been hacked.I do not remember the password so cannot access and change itCan the account be closed and deleted Thank youTracy Lewis

TLewis by Joining in
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