Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...
Hi. I have an ntlworld.net email address which I am sending through virgin mail. Since last Wednesday all of my emails are bouncing back. Can you please look into this and fix it for me? I have seen similar threads on here and it has been fixed.The d...
Hi,my ntlworld email account has been hacked and someone else has access to my email. I can’t change my password online. This person is using my email to change passwords and access third party websites. please help either suspending the account or a...
Hi, I have been unabke to send emails from my virginmedia email address for about a week and its driving me nuts!I have sent 2 requests to have my IP address delisted to net report but nothing has happened yet?The error report says a 421 response is ...
So, after being a customer since the very early days, email is not working using mail on my two work iMacs. Worked fine until Friday, I have four email addresses. Have the SMTP settings been changed? Have gone through mine and they all match up corre...
My mum's blueyonder email account has been hacked, causing lots of distress and phone calls to banks and three days of absolute hell trying to get them off access to all her accounts and on phone calls to virgin media who tell me there's nothing they...
Hi, my primary email address of username@blueyonder.co.uk was hacked not long after I received an extortion email a week ago telling me to pay up to avoid compromising photos of me being distributed to my accounts. Worryingly, the email included the ...
My ntlworld email account was hacked. In order to change my password I had to change login to gmail address. Then I set a password as instructed and can get into my webmail account without any problems but am not receiving any emails at all.I just ...
Is anyone else having trouble this evening? Our emails are failing to send. Have rebooted router and broadband working fine
I can’t login to my Virgin Media and consequently the webmail. We originally had 4 aliases for the account but my email address has always been used for the primary email address so was used to login though the account is in my husband’s name. I do...
