For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Error code DEF01

I haven't been able to access my account/email for a few days now.  My account details aren't recognised and I constantly get the DEF01 error code.  I have tried using 5 different devices (2 iPhones, a laptop, a PC and an iPad), and 3 different brows...

Resolved! Unable to access Webmail

Hi,I am unable to access my NTLworld email account via webmai. just says the email address or password is incorrect.The email address works fine via outlook.I do not understand why i no longer have webmail access?Thanks

My email account has stopped working

I am a Virgin Media customer. I too have stopped receiving emails. The instructions provided by Virgin Media don't work . 1. I cannot access the page required to set my mail app password.2. I've tried following the instructions  but am not...

Resolved! Email login to

After receiving the message "Your Virgin Media Mail account is currently unavailable" I followed the procedure given to unlock my account: changed my password etc. My account now works but to login to My Virgin Media and Virgin email I have to log in...

ditto by On our wavelength
  • 2 replies
  • 0 kudos

Email problem

Email problem is not resolved for me unfortunately. 

Blueyonder E-Mail Not Working

My blueyonder e-mail is not sending OR receiving via Outlook on my desktop computer. I get 'Cannot connect to the server'.It is receiving on my i-phone and i-pad, but not sending.I have generated NUMEROUS new passwords, but nothing seems to work, and...

RayVB by Joining in
  • 5 replies
  • 0 kudos

Locked out of account

If one changes ISP and leaves virginmedia, can one still get access to one's email posts?