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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 71 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Email hacked

So fed up. Virgin email has been hacked again. Happened to my husbands email 2 years ago and took so long to sort out he gave up and never used that email address again. Now it’s happened to me and I’m getting emails from companies to verify password...

Smvs by Joining in
  • 4 replies
  • 0 kudos

hacked email account

My old blueyonder account which should have been delete about two years ago has been hacked and is now causing some issues for me. I would like this account to be deleted but cannot find a way to contact Virgin Media as a past customer who bo longer ...

Unable to send email

I am getting this error when trying to send an email with webmail.An error occurred inside the server which prevented it from fulfilling the request.Any ideas?

Hacked email -

Hi, My old email address has been hacked and is being used fraudulently to set up accounts and gain access. It seems this is an orphaned email address where I cannot access the server. I am a current virgin media client and was told the ol...

Resolved! Cannot send any emails

I have had a account with Virgin Media fo many years and have not had many problems, but now I cannot send any emails but can receive them! When I try and send any, I get the following error message "Connection Gracefully Closed". I looked online and...

Resolved! Email stuck in Outbox

I have read all the threads on trying to resolve sending an email from an iphone using ntlworld and non have worked for me. The message I get is "The SMTP server is not responding etc. I've checked and double checked the server s...

Finmack by Tuning in
  • 15 replies
  • 0 kudos

Resolved! Blueyonder email suspension

Hi.  My 88 year old Father has been locked out of his blueyonder email account.  We were expecting this ages ago to be honest, but had thought we would receive a reminder.  He moved into a Care Home when my Mum died and so had to cancel his Virgin TV...

Noo by Tuning in
  • 5 replies
  • 0 kudos

Access to blueyonder alias

I have a similar problem to a recent poster - I have a feeling Im not alone!When I first signed up with, I was able to set up 5 aliases if I wanted and I still have one that I useI can longer get into my email which uses the alias i ...

Cannot login to VirginMedia Account + Email

Hi,I recently needed to browse my virginmedia email and following advice from other forum posts i attempted to change the password through the main virgin media account. This doesn't work anymore as this was a sub account and since i cannot login to ...