Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
So fed up. Virgin email has been hacked again. Happened to my husbands email 2 years ago and took so long to sort out he gave up and never used that email address again. Now it’s happened to me and I’m getting emails from companies to verify password...
My old blueyonder account which should have been delete about two years ago has been hacked and is now causing some issues for me. I would like this account to be deleted but cannot find a way to contact Virgin Media as a past customer who bo longer ...
Can email address be reinstated
I am getting this error when trying to send an email with webmail.An error occurred inside the server which prevented it from fulfilling the request.Any ideas?
Hi, My old virgin.net email address has been hacked and is being used fraudulently to set up accounts and gain access. It seems this is an orphaned email address where I cannot access the server. I am a current virgin media client and was told the ol...
I have had a account with Virgin Media fo many years and have not had many problems, but now I cannot send any emails but can receive them! When I try and send any, I get the following error message "Connection Gracefully Closed". I looked online and...
I have read all the threads on trying to resolve sending an email from an iphone using ntlworld and non have worked for me. The message I get is "The SMTP server smtp.virginmedia.com is not responding etc. I've checked and double checked the server s...
Hi. My 88 year old Father has been locked out of his blueyonder email account. We were expecting this ages ago to be honest, but had thought we would receive a reminder. He moved into a Care Home when my Mum died and so had to cancel his Virgin TV...
I have a similar problem to a recent poster - I have a feeling Im not alone!When I first signed up with Blueyonder.co.uk, I was able to set up 5 aliases if I wanted and I still have one that I useI can longer get into my email which uses the alias i ...
Hi,I recently needed to browse my virginmedia email and following advice from other forum posts i attempted to change the password through the main virgin media account. This doesn't work anymore as this was a sub account and since i cannot login to ...
