Hi, do you know why after years of using microsoft office and outlook my ntlworld email will not work?
It looks like a Microsoft update to windows 11 has stopped it is there a way to get it working again as all my mail was in folders and diary dates were on my calendar.
First question is, are you currently a VM broadband customer (because VM has been closing down mailboxes which are not linked to a current VM broadband account)?
Forum TeamHello k-wells,
Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email at the moment.
As goslow asked, are you currently a Virgin Media broadband customer?
Kind Regards,
Steven_L
yes i get my broadband as i always have from Virgin. the issue first happened in July after a windows 11 update and i was advised i needed a new longer Password. That resolved the issue. Then a further windows 11 update has killed it again and there appears no "solution" this time
Can you login to "My VM" with your VMO2ID user and access your mail using Webmail?
If so, you should be able to reset your email client password for Outlook. It would also be prudent to remove your existing account from Outlook and set it up again.
To create one or update an existing one you need to follow these steps:
Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'
Make a note of the generated password. This is what you use in the mail apps along with the ntlworld email address as the username.
