Forum Discussion

k-wells's avatar
k-wells
Just joined
4 days ago

email no longer working

Hi, do you know why after years of using microsoft office and outlook my ntlworld email will not work?

It looks like a Microsoft update to windows 11 has stopped it is there a way to get it working again as all my mail was in folders and diary dates were on my calendar.

 

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta

    First question is, are you currently a VM broadband customer (because VM has been closing down mailboxes which are not linked to a current VM broadband account)?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello k-wells,

      Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email at the moment. 

      As goslow asked, are you currently a Virgin Media broadband customer? 

      Kind Regards,

      Steven_L