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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Close Old Ntlworld Account

Hi  - I have an old Ntlworld email account that is not used and I cannot access other than to receive messages.I need the account closing - can anyone close it down for me? Thanks

Moby1234 by Joining in
  • 2 replies
  • 0 kudos

email address

been with virgin for 29 years and always had a NTLWORD.COM address but late last year they told they were not accepting ntlworld anymore and i had give another email address.however i can still log onto my old account through office 365, now the fun ...

dessy by Dialled in
  • 1 replies
  • 0 kudos

New Outlook not sending or receiving e-mails

I have been told my old windows Mail is going to be discontinued & have to switch to New Outlook.I have now set up the new Outlook all my mails have transferred across but I cant send or receive any new ones.My old windows mail is luckily still worki...

Email Down

Is email down in DY2 area only I have emails I’m sending stuck in my outbox?

Online complaints form doesn't work

It's interesting that the online complaints form gives the error message: "Unfortunately there was an error while submitting your request. Please try again!"Says it all, really.No option for "Customer Services" in Select Board dropdown menu. 

Mart888 by Dialled in
  • 9 replies
  • 0 kudos

Help with a secondary account email

Good Afternoon, I have a Secondary email account which I deleted, It is still active but I have forgotten the password to sign back into it is there any possibility a Mod can help me out please. I am a VM customer.  Thank you

JayR0b by Tuning in
  • 4 replies
  • 0 kudos

Potential hack?

Hoping the forum can help. A week or so I received a message in my spam folder apparently sent from my email address ( a long standing blueyonder one as part of my broadband package)- essentially send bitcoin or I'll contact your contacts and tell th...

WJ_14_22 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Unable to sign into virgin account

I believe others have or having the same problem not being able to sign into their account. I'm also going round in circles. trying to reset password. I got through to a real person and spent nearly an hour trying sought it out. sending me emails tha...

Issues trying the change my password

I have just got a new phone but unable to get emails from my set up as i have forgotten my password.   Have tried for hours now on my laptop to change my password but it doesn't accept any passwords you choose no matter what you put!! ve...