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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Email issues December 2023.

Anybody else having issues receiving emails? I have a address.Sending works fine but I'm getting nothing back into my Thunderbird client or the Virgin Media email web portal not even when I reply to an email sent from my blueyonder e...

Resolved! LOST My Virgin Media secondary account

Here we go again - loss of secondary account from My Virgin Media! I gather I am not alone!!At 11.00 am today I was suddenly requested to input my account IMAP details for my VM (secondary) account when using Outlook on my android mob phone. I tried ...

Myvirginmedia email not working

My wifes email ( using safari email app, stopped working )Tried online chat but the person didn't understand the issue.We found online answer, which was we needed to generate a password using the password generator on your myvirginmedia account, when...

Problems with emails no access since 18 September 23

Hi   I have had a similar issue but do not have a VM account. I have used the same email account for more than 20 years unbroken. I have tried to discuss with Virgin but they refuse to help as they can't associate my email with a live VM a...

colshutt by Joining in
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Can't Reset Password

Hello,I've been trying to log in and it keep saying my password is wrong. When I try to reset my password, I have a message saying to input a valid e-mail. I've double checked and I am putting in the right e-mail. Is there any way around this so that...

email 403 forbidden error

I get this error message when trying to sign in to email on my laptop (on mobile phone is no problem).I have tried the suggestions in previous threads, but none has worked, i.e. clearing cache, using an incognito window, trying different browsers -- ...

Mart40 by Joining in
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  • 0 kudos

NTL account closed but still receiving emails.

I am acting on behalf of a friend.My friend left VM well over 90 days ago, and consequently cannot send emails from her old account but unfortunately she is still receiving lots of emails.Can a ticket be raised to finally close her old NTL account to...

unable to send emails?

Suddenly have a problem sending emails.When I try to send them, I get the following message..'An error occurred inside the server which prevented it from fulfilling the request'.receiving emails OK, but any attempt to reply to them, or start a new em...

HughJarsse by Knows their stuff
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  • 0 kudos


 I am having the same problem as a number of users and have done so for a couple of weeks.I have tried accessing my emails using the various links provided in the many many instances that this fault has been raised by other users. The only way I am a...