For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Blueyonder email not recognised

Hi, I'm actually going around in circles here. The people on the phones keep hanging up on me because I can't remember the memorable word. Anyway, I got a new phone. When setting up email on the new phone, my email address and password were not recog...

Tescobod by Joining in
  • 10 replies
  • 0 kudos

Resolved! Missing booking emails

Have noticed that on at least three occasion from separate companies that booking confirmation emails are not coming into inbox or spam boxes. Have checked spam setting and all okay! A couple of the companies we spoke to on the phone said this seemed...

GTA18 by Joining in
  • 8 replies
  • 0 kudos

Resolved! "No password provided for"

I have an old account, still working OK touch wood, though plagued with phishing-type spam. For that reason I have a gmail account also. My wife, however, has a blueyonder account, which for the last few days she has been unable to use, wh...

puffin by On our wavelength
  • 3 replies
  • 0 kudos

Resolved! main email deleted without warning by Virgin Media

Had a lot of problems yesterday and spent ALL DAY talking to various people at Virgin Media.  It seems they deleted our main email address and account without telling us.  They told us to use Gmail instead.  We have two other email accounts which are...

av5 by Joining in
  • 14 replies
  • 0 kudos

Sending Email &

Hi new to forum but struggling.Have a email address and no issues until last week after sending emails from computer I suddenly couldn't send from my phone via wi-fi but can when wi-fi turned off.Went online and was asked to change m...

VM Mail passwords

Morning all. After a bit of help please.My VM & email login email is a account. I also have a secondary account.I cannot access the BY account as have forgotten my password.How can I reset it please ?? If I try to follow ...

Resolved! Can't send emails as of today. Is Virgin using other servers now?

So I can't send emails on any device as of yesterday. I can only send through the Virgin email webpage and can't use any app on phone or computer.  I can receive only. All SMTP settings are unchanged.I call Virgin and get a guy with a terrible accide...

Deleting a redundant NTLWorld email account

I have a redundant ntlworld email account which I do not have a password for any more.  The account has been hacked and contacts are receiving emails from me that I have not sent.  I cannot find out how I delete this account, which I no longer need a...

Thrive23 by Joining in
  • 1 replies
  • 0 kudos

Re: Virgin Email 403 message

Hi Everyone. It has happened to me 6 times in the last year and three times in the last week. I have now managed to resolve it and get it back as my son has helped me. What i want to know is why. I have had my email address for 20 years, its an NTL o...

Resolved! Can’t access ntlworld email account

Hi,We’re having a problem with my mum’s account. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘cor...