For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

E mail hacked

My virginmedia e mail has been hacked.  I have tried for two weeks to contact Virgin.  Spent hours on the phone.  They have taken money from my bank and doing all sorts of changing passwords to get shopping etc.  I have not been a virginmedia custome...

email account

I have an VM email account from about 10 years agoI have recently returned to VM but am unable to access my old email trough my new account, even though I still receive emails in OutlookIs there anyway of linking my old email to my new VM account?

hacked email

My old NTL email has been hacked and have received email demanding money haven't been virgin customer since 2017 and account still gets emails. spent 80min on phone to virgin not confident this email will be closed down very concerned about personal ...

CS63 by Joining in
  • 1 replies
  • 0 kudos

Close old ntlworld account

Hi , recently had my Instagram hacked and they used my old ntlworld email account which haven't had access to for years.  They are now using my ntlworld account to try a set up accounts with various companies. How do I close my email account? 

Email account hacked

My ntlworld e-mail address was hacked and Facebook accounts etc all have had their email address and passwords changed so l can’t reset passwords etcThanks

Sudden loss of access to Virgin Media email

Hi.Last week (Thursday night) I was suddenly locked out of my email account for no apparent reason.. Have tried using the website app as well as Thunderbird and both end up with "authentication failed"!. Have reset router and passwords THREE times - ...

Blueyonder email hacked

My Blueyonder email has been hacked they got into my Facebook Netflix etc. I spent 45 minutes on the phone to Virgin who will not close the blue yonder email because I don't have a VM account! Even though VM bought blue yonder?!The only way I have se...

Dodgy emails...

After the recent loss of historic emails I have been receiving regular reports of hackers trying to access my various accounts using one of my blueyonder accounts. I use two, one for forums newsletters etc and another for only for serious accounts. I...

No emails for over 3 weeks

Despite many calls and being given timescales for resolving, i am still unable to login to my email account on the Virgin media website. The problem is made worse in that the support person I speak to will not or cannot go into my account and see the...

kendo49 by Joining in
  • 4 replies
  • 0 kudos

Resolved! My NTL email has been hacked

My NTL email has been hacked and hacker using account to change my passwords across the web, requesting codes and setting up fake accounts and using me to defraud others. They even deleted some of my messages yesterday I was keeping as proof. I wante...