For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Virgin SMTP not accepting outgoing Virgin email

I have virgin email (blueyonder addresses) and virgin media broadband/wifi.As of this morning, I'm unable to send any emails from my home using apps accessing home broadband - getting messages about failure to connect to outgoing smtp server. This is... email locked

I too have had my stopped and am going around in circles.  Mine is also locked.   I had virgin mobile until they moved it to O2 and they said my free would have been closed because of that, and limited remaining time but I had n...

SueAgnew by Joining in
  • 4 replies
  • 0 kudos


PLEASE PLEASE HELP ME. I've just wasted another hour of my life and am in tears after trying to get sense from Virgin advisors who are unable to answer a simple question.I have a Blueyonder account and usually access it via the Virgin website (webmai...

Some of my emails have disappeared

Hello,Last week, around 200-250 of my emails from 9/7/2023 to 30/11/2023 were randomly deleted from my inbox. I can confirm that I have not done this in error.Strangely enough, the same thing happened at the start of November. I called Virgin Media i...

Korrupt by Joining in
  • 5 replies
  • 0 kudos

Email problems

I have an old ntlworld email address and quite frequently I cannot access my emails, I speak to tech support and they normally reset my email password and that ususally works.  After waiting 50 mins to get through to tech spport yesterday they reset ...

poopy007 by Joining in
  • 6 replies
  • 0 kudos

Blueyonder Email suddenly stopped working

Hello, I have no idea why but starting today my blueyonder email account will not let me sign in. On top of that; When I try to do the reset password and I put in my email address, it just says "Please ensure you provide the email address you use to ...

Email problem

When I send an email from my blueyonder address it just states Virgin Media on the from section to whoever I send it.  Any idea why or how I can change this?

Resolved! Forced to reset e-mail password, now it won't work on my phone.

I got a message from VM saying that my e-mail might be compromised and to reset my password (thank you VM).I reset the password, updated it in Outlook on my laptop, and all seems to be well. However, when I try to update the password on Outlook on my...

Resolved! VM Tech Support Unable To Reset Password on a email Account

I have been a VM broadband user for decades and I have about 9 email accounts linked to my main account. A couple of days ago one of these accounts was locked and when trying to log in via My VM I was told to change the password to unlock the account...

fatdaz by Joining in
  • 7 replies
  • 0 kudos