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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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Resolved! Dreaded 403 Forbidden webmail error

I am now getting the dreaded 403 Forbidden webmail error.This happens on 2 different PCs with 2 different email addresses, using 3 different browsers (FF, Edge, Chrome).I can still send and receive email using Thunderbird email clie...

Access to an old Virgin Media blue yonder email account

I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail account

Mailbox unavailable

For a few days now I can't access my email.I get 'mailbox unavailable' and then various instructions on changing my password, which I keep doing to no avail.I am deaf and cannot speak on the phone so I need to livechat with someone - I'm lost without...

Resolved! Mailbox Unavailable ๐Ÿ™ƒ๐Ÿ™ƒ๐Ÿ™ƒ

For the past 48hrs I'm seeing the oh so helpful error message:"Your mailbox is not available at the momentPlease retry again in one hour and make sure you are using the correct password to access your email from all of your devices."My understanding ...

F1nut4 by Tuning in
  • 21 replies
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Forgotten password to secondary NTL email account

Hi,   Firstly sorry if Iโ€™m doing this wrong, first time asker, long time reader.I have a secondary email address from the older days of NTL. Having changed tablet I need to re add the account BUT have forgotten password. Is there a way to be reminded...

Resolved! Blueyonder - failed authentication - linked emails

I am trying to help my cousin who has lost access to her Blueyonder email on VM. Failed authentication using IMAP or POP3/SMTP and even trying another email client on a different PC.Her husband is the primary VM account holder and she has a secondary...

doctorx by Joining in
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Resolved! My Blueyonder account has disappeared

Hi, I have both gmail  and blueyonder email accounts  that I access via my husbands virgin media account.a few weeks ago the blueyonder email account tried to reinstate it myself using google โ€ฆ.and then hubby rang virgin media ( he c...

Virgin email hacked

Hi Zach, Iโ€™ve seen โ€œCarkunโ€™sโ€ original post and am also having the same problem. Is it possible for someone to contact me in relation to this matter, please? Thanks in advance, Joe

Joe29 by Joining in
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ntlworld email

I am having the exact same problems as the poster above. I get this identical message concerning the "credentials" - what are they supposed to be so I can start accessing my ntlworld address emails again? I don't know what has happened, and it's been...

AGray by Joining in
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  • 0 kudos