Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
I am now getting the dreaded 403 Forbidden webmail error.This happens on 2 different PCs with 2 different @blueyonder.co.uk email addresses, using 3 different browsers (FF, Edge, Chrome).I can still send and receive email using Thunderbird email clie...
I have an old blueyonder email account that it would be useful to recover some important emails from. Can someone contact me to help with this? The address is still active as I still receive emails from another alias that forwards to my gmail account
For a few days now I can't access my email.I get 'mailbox unavailable' and then various instructions on changing my password, which I keep doing to no avail.I am deaf and cannot speak on the phone so I need to livechat with someone - I'm lost without...
For the past 48hrs I'm seeing the oh so helpful error message:"Your mailbox is not available at the momentPlease retry again in one hour and make sure you are using the correct password to access your email from all of your devices."My understanding ...
My Virgin Media account was disconnected on 22-02-2023. The notice I received stated "Your Virgin Media email address will close 90 days after your disconnection date." So disconnection should have happened on or shortly after 23-05 -2023. But it ...
Hi, Firstly sorry if I’m doing this wrong, first time asker, long time reader.I have a secondary email address from the older days of NTL. Having changed tablet I need to re add the account BUT have forgotten password. Is there a way to be reminded...
I am trying to help my cousin who has lost access to her Blueyonder email on VM. Failed authentication using IMAP or POP3/SMTP and even trying another email client on a different PC.Her husband is the primary VM account holder and she has a secondary...
Hi, I have both gmail and blueyonder email accounts that I access via my husbands virgin media account.a few weeks ago the blueyonder email account disappeared.live tried to reinstate it myself using google ….and then hubby rang virgin media ( he c...
Hi Zach, I’ve seen “Carkun’s” original post and am also having the same problem. Is it possible for someone to contact me in relation to this matter, please? Thanks in advance, Joe
I am having the exact same problems as the poster above. I get this identical message concerning the "credentials" - what are they supposed to be so I can start accessing my ntlworld address emails again? I don't know what has happened, and it's been...
