Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I am a local Neighbourhood Watch (NHW) (Neighbourhood Alert now) Co-ordinator. Yesterday, 30 April my status as 'co-ordinator' was cancelled. After asking why I was told my email provider (blueyonder platform) had been rejecting alert messages sent ...
I've tried several times to reset my password ensuring all rules are met even using trusted secure passwords and it keeps stating it can't register my password?
Hello all.Following receipt of an anonymous email which advised me that my account had been or would be hacked, I decided to change my email password. I have done that a few time over the years, and it was always pretty straight-forward. This time,...
Hi, my virgin media account has been hacked and I can't change the password. I have lost access to my email linked to this (an ntlworld account) as well and my facebook account has been taken over via this and all my contacts are getting requests for...
Hi Can someone help by deleting a blueyonder email account as I have not been a Virgin Media customer for nearly 10 years, I still have access but no longer use it and looks like it has been hacked. - thanks
I am going round in circles trying to sign in to my ntlworld email This is my main email account and is in constant use to need to be able to access stored emails - I have re-set my password and cleared cache but no luck and am beyond frustrated What...
Since Sunday May 5th valid emails being forwarded from my business email account to my @ntlworld.com account are being blocked and therefore not getting through.This is the message I get from my business email account:"The following message could not...
Earlier this week my wife and I discovered that although we could still receive emails, we could no longer send them. She has an old NTLWorld address and mine is VirginMedia.comI have followed the instructions on the Virgin Media webpage about resett...
Hi VirginmediaI have lost access to my virgin email today since about 9.15am UK time. When I tried to login I was given a page to say the account is locked and I needed to reset the password via the virginmedia.com account. I followed the instruction...
I use outlook 365 connected to a legacy NTLWorld address. It has all the correct Incoming and outgoing settings, along with the app password used for authentication. I also have the mail setup in client. All works fine when connected to my Virgin me...
