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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Unknown hidden email address on account

When I go to Settings/Accounts on the Email account page there is a second email address that appears under the account email that I do not know. If I try to click on this account it opens up my email box as if both email links are the same hyperlink...

Ntl world email no longer available

I all of a sudden can not log into my NTL email and seem to have now lost all my emails I cant seem to get it working what is going on? any help would be greatly received this is my main email account with lots of important emails (hopefully I have n...

Ntlworld email

Hi, asking on behalf of my parents. They’ve got an old PC with an NTL World email downloaded onto it. They are going to get rid of the PC and buy a laptop instead. Is it possible to transfer the old emails onto the new laptop? What can they use to lo...

Randomly signed out of webmail and unable to log back in again.

I need to know please - is anyone else having the following problem as well?On my computer I am unable to access my emails via the VM website. I change my PW and it works for a while. Then, randomly, after a week or so, for no reason my end, I am sig...

Mart888 by Dialled in
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  • 9 replies
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Email problem

Hi, I have an email address which is the prime one used for my account.  I can log into my account with it but cannot use it for email (sending/receiving). It’s like it doesn’t exist. Any ideas? kind regards, Paul 

No longer have a move button

Morning  Am I the only one that doesn't have a move email button anymore more  I cant put my emails into folders  I'm an ntlworld address  

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Jim1966 by Joining in
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  • 3 replies
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Incorrect email on account

I have recently bought a new laptop and it's been a nightmare trying to set up my email. I then spent ages trying to login to my account online and it appears that somehow my work email (not a Virgin address) has been substituted. It's possible that ...

Gypsycat by Tuning in
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  • 6 replies
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Getting legacy email accounts securely closed / deleted

Hoping for a VM Forum Team member to reach out and help with this.  This is my second post on the topic.  How do I get my legacy email accounts closed?  I was expecting this to happen around 90 days after leaving VM and made plans accordingly.The pre...

pritca by Joining in
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  • 3 replies
  • 0 kudos

403: Forbidden when trying to access email

Hi, Been trying to get into my NTL email most of the day after it suddenly refreshed itself to a page with a big black bold Forbidden heading and another smaller Forbidden underneath.   I cannot even get the log-in page to try and change my email pas...