For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Resolved! IMAP setting for Ntl email account ?

Hi, I’ve not been able to get into my NTL email account for the last 18 months after it was shut down by virgin.  I have spoken to the executive team at virgin who have me a new password to use and a link showing how to set it up on a device.I follow...

ElaineTC by Tuning in
  • 10 replies
  • 0 kudos

Unable to access virgin email

I still have a blueyonder email.  I normally access via outlook but recently it comes up saying cannot send or receive, and asking for password.i have been going in via webmail, but last week it says my mailbox is not accessible. How can I fix this a...

harr5 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! switching Blueyonder email to a new account

Hi, I need to switch my daughters Blueyonder email address to a new virgin media account so that her email account remains live.  I can't seem to find out how to do this as when an invite link is sent from the new account and she clicks on it it come...

Virgin Media Mail Unavailable

Had to use my alternate email to get on here but as stated my email is unavailable can someone please advise ?

Resolved! Unable to access emails

Trying for hours now to log on to Virgin Media and getting ' This site can’t be reached' . Really sick of this. I need me emails. I don't use my phone for this nor do I want to, just the PC. Why is Virgin incapable of making this available? This area...

alienor by Dialled in
  • 15 replies
  • 1 kudos

Resolved! Can’t send emails

I am unable to send emails through my ntlworld account. The password has recently been changed and I’ve updated the password for incoming and outgoing emails but not having any luck. This is set up on my iPhone. The message I’m getting is that userna...


ive been able to login to my virginmedia email up until today but now wont recognise my password as i dont have an account for the past 5/6 years the account has worked well but now i cant change my password as dont have a way of logging in to my old...

stony68 by Joining in
  • 2 replies
  • 0 kudos

Resolved! Unable to log in to email

Hi,I've had an email account for years- its the old type.  It stopped working yesterday on every device- iPhone, iPad, and laptop.  It is linked to my dads account,  as I was a teenager when it was set up.I can log into the Virgin Me...

barcafan by Joining in
  • 4 replies
  • 0 kudos

Hacked account

My ntlworld email has been hacked. They have changed my PW so I can’t access it to change to a new PW. I have had demands for money (which I have ignored). I am not unable to respond to emails. I want to be able to regain access and possibly delete m...