Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Webmail malfunctioning due to missing account data. Some of the issues caused by this are as follow:highlighted profile signage is absent due to missing account data:unable to select Reply to sender, Reply to all recipients, Forward, Delete options f...
Hello,I’m having exactly the same problem- please can you help?
Here's what I was told by one of the support team about today's authentication issues on webmail account login as documented in the ticket no F011208525. "Yes, for that I have already raised another IT ticket. No i have been trying to get the acce...
I think my email may of been hacked I’ve tried changing password etc but alas no joy
Hi Everyone,I'm wondering whether anyone else is experiencing similar issues or is able to help?One of my email accounts is no longer connecting via Outlook via my phone and asking me to log back in but, when I try to do so, it says the password is i...
My blueyonder email account has suddenly stopped working! On my phone it saying that correct credentials are needed, but nothing I do sorts it. If I try on the laptop then it says my mailbox is not available. I've looked at other suggestions and t...
Hi,This was supposed to have been resolved Friday but it got me yesterday. I have gone through VM chat team and they have raised it with IT as priority. Said give it 24 hours. OK so it is only 22 hours but I am keen to get on. It is not fixed for me....
I can't seem to log on to my accounts through the normal virgin webpage. Has it changed in the last few days? I believe I have had the account hacked, I can't seem to change the password or even delete the account (not something I really want to do t...
Hi our blueyonder email was hacked on the 17/02 we have sorted it by changing password and removing the forwarding email that was on the account but can still not send emails dud to virgin putting a block on it stating too many bad emails sent error ...
Hello, I have the same issue too that I want to delete an old ntlworld email that is still active, I'm no longer a virgin media customer. Can you help please?
