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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 80 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Unable to change password

Please can you help me.  I have tried to change my password on virgin email without success.  The message I receive is:You can't use that password. Please choose another.I have tried this numerous times with a number of different password which are i...

P100 by Joining in
  • 3 replies
  • 0 kudos

No reply to email

For some reason I when I reply to a Hotmail account email the recipient is not receiving my reply.I have also had a similar problem with a Yahoo address.(I am using Outlook on a PC)

Igor by Joining in
  • 12 replies
  • 0 kudos


Just had our hub changed for the new phone system and now we cannot receive or send emails

Db13 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Ntlworld email will not send

Good morning, my ntlworld emails are refusing to send from my webmail or mailboxes on my Mac and iPhone. I am however receiving emails on all three. I spoke to the help desk who changed my account password. I updated the new password on all three pla...

Spamhaus problem again

Greetings. Had a Spamhaus problem a few months ago which put my IP onto their blacklist. This meant I couldn't send any emails using a client.The initial issue genuinely did not knowingly come from me but it was sorted - it seems to be happening agai...

simondo by Tuning in
  • 1 replies
  • 0 kudos

e-mail has been hacked

My e mail stopped working last week- just after my Instagram was hacked- I cant get help as cant sign into my account- the security questions dont work-which makes me think the account has been hacked.I cant get through on Virgin Media Whats App or p...


Since i have had my virgin broadband fitted my old bt broadband has not worked since can you send an engineer out to have a look thanksSreve

Blueyonder email hacked / no access

I've had my email hacked this morning and cannot access the account via Virgin Media to reset the password - keeps telling me my account is unavailable.How do I address this - as the miscreants are sending inappropriate messages to both personal and ...

rcpepler by Joining in
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  • 0 kudos

Spam email from Virgin ?

Have an email from virgin saying unless I upgrade by the 22nd of this month my account will be closed. Tried phoning 150. Got fed up with the run around.  [do virgin actually employ human beings?] I feel in my water this is spam. But !!