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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Ntl email won’t send

I’m receiving email but as of yesterday I can’t send emails from any device, I get an error message saying cannot send email on ntl server and against each one it says offline.  . I have changed all the passwords for all accounts and it accepts them ...

Duplicate mails

When I set up my email account a number of years ago you could set up I think it was called an alias under your main mail email address. This has been working all the time when I used Office Outlook 2016 and also Outlook 2019 and when receiving a mai...

daedalus by On our wavelength
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Can’t send email - server rejected email address

I am currently abroad and am intermittently having problems sending emails. It was fine for a couple of days then problems started.  I’m using an iPhone and iPad and am receiving emails without problem,  a few days ago I tried to send an email and go...

GeoffLove by On our wavelength
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  • 8 replies
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Email will not open

I'm getting a message your mailbox is not available at the moment I still have the blueyonder email which I've had for many years and need back up and running for work please 

Can’t send or receive emails

Today emails I send are not being received by the recipients and I not receiving any my self.it was ok yesterday.i have an iPad Air 2, I’ve powered it off and on again, switched the WiFi on and off again but still not working.The Internet is working ...

awr1946 by Dialled in
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Resolved! Re: Transferring emails as I am moving house to a Non Virgin area

I find this situation both amazing and intolerable.It has long been accepted that customers own the right to their landline and mobile telephone numbers and providers are legally obliged to provide a slick system to transfer numbers to a new provider...

Slow mail loading

I'm experiencing the same issue. If I try and use webmail, often the page fails to load at all and it tells me to try reloading. When it does load, it's really slow to load in and it won't show any emails; it just shows a loading icon where the email...

Sigma by Fibre optic
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  • 14 replies
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Email password not accepted and not able to create new password

Hi, hope someone can help.I have used virgin.net email for years but suddenly I was not able to login receiving this message: Your email or password was incorrect. Please try again or go back to change your email. When trying to create a new password...

Scandi by Joining in
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  • 6 replies
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HACKED

My main use Email has been hacked. They got in during the early hours of this morning and changed my password so that i can no longer access it.......... This is after they managed to get my Facebook account. this blueyonder email is my spare one for...

DeneBW by Joining in
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  • 4 replies
  • 0 kudos