For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 80 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Ntlworld email not working since 5/12/2022

My mother is also a VM customer and also has an Ntlworld email address. Today she informed me that she has lost all her emails in outlook. I've tried to access her account today but the password is being declined so there's little I can do. The only ...

Dicky99 by Tuning in
  • 8 replies
  • 0 kudos

Hacked email - help

No longer a Virgin customer after moving house but still have an old email account that has been hacked and I am being targeted by those responsible with threatening messages.Because I no longer have a Virgin Media accountI I can’t change my password...

Desktop emails account not syncing on desktop Windows10. Working fine on iPhone. Error code 0x8007274d. Cannot see any problem with firewall and Windows 10 is up to date.

Chipman2 by Joining in
  • 5 replies
  • 0 kudos

Password invalid - on

I have been a virgin customer over 20 years and since yesterday I am unable to login to an old but active and frequently used ntlworld email accountFirst message I get is enter your password for ******** on imap.virginmedia.comI enter my...

jackydog by Tuning in
  • 6 replies
  • 0 kudos

Disappearing Emails

Several occasions in the past few days I have had emails appear in my Inbox and then disappear after a few seconds.For example, I was on the phone and noticed 5 emails appear from Netflix that my Password had changed, my username had change and my em...

itwhiz by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! E-mailnot working

Good morning,Since yesterday morning I have been unable to access my ntlworld e-mail. I am also unable to access the change password option.I was able to access my virgin media account but now can't and my husband's ntl e-mail on the same account is ...

Jhayward by Tuning in
  • 11 replies
  • 1 kudos


Just be aware to take screenshots of all email before phoning to talk about said email because THEY CAN CHANGE WHAT SAID!!!!!!!

lizrich by Joining in
  • 2 replies
  • 0 kudos

Error 403 Forbidden

I had my Amazon account hacked at the end of January. The persons concerned managed to change the email address associated with the Amazon account.I have been getting the above error 403 forbidden a few times over the last 3 weeks.I have deleted the ...

Unable to send email on new laptop

I have an ntlword email address.I recently got a new laptop and I get the following message on the email app"We couldn't access this account: Ntlworld. You might need to update your password or give the account permission to sync to this device"Chang...

Vrouse1 by Tuning in
  • 18 replies
  • 0 kudos

Forgotten NTL World email password

HiI have forgotten my password for NTL World email account.  The email address has been linked to a long-standing and active Virgin account so should not have been orphaned.  We have tried changing our password in My Virgin Media but this has not res...

PKR by Joining in
  • 1 replies
  • 0 kudos