For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email hacked

My old ntl email has been hacked, I know this as it is still set up to forward on any emails and I've just received a receipt through on this email. Can you assist with closing the account I haven't used for nearly 10 years

Anyone having problem with their email.

Just can't log on since early morning. It says unavailable at the moment. It's tells me to check my setting. Instead should come clean and say it down and apologise  

Nawaz5 by Dialled in
  • 1 replies
  • 0 kudos

NTLworld email address - I'd like to close it

Hi, I remember reading that some ntlworld accounts were hacked into a few years back, and I would like to cancel this email account due to consistent phishing emails, etc. Could you help with this please?

Charliew by On our wavelength
  • 4 replies
  • 0 kudos

Resolved! Email account hacked - unable to log in - email address rejected

Hi, My email account was recently hacked and earlier today I was locked out. Apparently the hackers changed my pw and now my email address is rejected when I try to log in.There is no way to get any help from virgin… going round in circles.extremely ...

Cant change my email password

I need to change my email password, yet it keeps going on a merry go round keeps saying verify your identity and asking for my email address again and again.Is my VM passport the same as my email login?    

Resolved! My virginmedia email account

Yesterday I noticed my outgoing Virgin emails kept getting stuck in my Outlook365 outbox. I thought my IP was blocked. So I contacted Virgin by calling 150 got through to the Manchester Help Desk. I told them what happened suddenly and they said the ...

wing by On our wavelength
  • 3 replies
  • 0 kudos

Unused Orphan Email Account Hacked

HiI had a email address, that I stopped using many, months ago, all I ever received was spam but didnt know how to cancel it having previously being told it was an orphan account and it would automatically end after non use. It never ...

Maggiejb by Joining in
  • 2 replies
  • 1 kudos

Can't find / reset sub-email account ...

I had a sub e-mail account on my virgin media account for my wife (as well as daughter and son etc).She hasn't been able to access e-mails on her phone for a while so I tried to check her e-mails via  a laptop pc where outlook was set -up and that wo...

Delete NTLWORLD email

Hi I had an NTLWORLD email over 10 years ago but have found out today emails are still going to it and not bouncing back ...I need this email totally deleted please