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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Delete old email accounts ?

I left Virgin media over 18 months ago and yet I am still getting emails to mine and my wife's old accounts . We are no longer using the accounts - All mail that is  appearing in accounts is spam/junk - how do I get these accounts deleted to ensure t...


Hi, I have a Blueyonder email address and recently have had a couple of mails telling me my virgin bill can now be viewed as a PDF.  It seems to originate from  and cc's me on an old Blueyonder address. Never been with ta...

billie75 by Tuning in
  • 1 replies
  • 0 kudos

Email sync problems

Part way through this morning I suddenly started getting messages on my tablet and smartphone saying that my email credentials for Virgin need to be updated. When I tried I was told that either the user name or password was incorrect. I had not chang...

Email problems

For two days I have been experiencing problems with sending emails via my NTL email address. I send bulk emails to recipients and have not experienced this problem before.I can received emails.Above is one of the error messages received.Others have b...

darbo by On our wavelength
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  • 0 kudos

Temporary SMC Policy Violation detected [55318704]

Dear Virgin Media team,we are a email service provider and are running into issues when trying to deliver emails to 74022 IN MX 1 We get the SMTP responses like the following mo...

retarus by Joining in
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  • 0 kudos

Can someone help me get into my ntlworld email please

Hi, just wondering if someone can help me get into my ntlworld email I've tried to log a couple of times this week but just get Your mailbox is not available at the moment I'm still a VM customer but have to be honest and say its a long time since I'...

DaveG46 by Joining in
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  • 0 kudos

Resolved! Unable to update secondary email password/possible security breach

My secondary email was locked out earlier today (Wed 21 December 2022) - and this was unexpected.The account maintenance web page does not show any way of updating a secondary email account. The only option is to delete.My browser is ...

missing email account

I have completely lost one of my virgin email accounts When I phoned virgin for help they said it does not exist any more I have been using it foe 20 years and it has all my email addresses stored plus other information, Can anybody help

infidel by Dialled in
  • 6 replies
  • 0 kudos

Unable to reset password

My wife is unable to reset her password for her emails. She goes through the process, correctly answering her security questions, but every time she selects a new password it says "You can't use that password. Please choose another." We have tried lo...

Can someone else take my email address?

Hello if I leave virgin media I appreciate my email accounts will be deleted after 90 days, but can someone else then obtain these old email addresses? Main concern is that companies i previously registered with will still continue to send emails to ...