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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

email not recognized

Hi my ntlworld login for my mobile email account is saying "please enter a valid email account".My laptop email is working fine please help!.

tommy5 by Joining in
  • 1 replies
  • 0 kudos

NTL Email address

I have an old NTLworld email address and have passwords saved in Google.   I received an alert from Google today that 6 websites passwords are at risk.How can I close this email address down as I don't use it anymore?    

CJW1957 by Joining in
  • 4 replies
  • 0 kudos

My Virgin Media email is not accessible

I am unable to access my Virgin Media email.  Followed the prompts to change my password, however this has not worked.  Not able to receive or send anything.

Welkel by Joining in
  • 1 replies
  • 0 kudos

E mail hacked

Yesterday my ntlworld e mail account was hacked. A fishing message was sent to everybody in my e mail address book. Anybody replying to my e mail was sent another message, asking them to buy an amazon gift voucher on my behalf for a relative who had ...

Nomad110 by Tuning in
  • 4 replies
  • 1 kudos

Resolved! Deleted emails only stored for a week

Hi,Was in Virgin Media email this morning (Thursday) and needed to access an email which I had received 2 weeks ago and then deleted (also 2 weeks ago). However, I found the Trash folder only contains emails going back 1 week, so the email I needed w...

Resolved! E mail sign in

When i sign into my virgin media using the app, the quick links at the bottom of the page does not have an e mail link. If i sign in using Google and the links at the bottom of the page has an e mail link, why can i not sign int...

Nomad110 by Tuning in
  • 8 replies
  • 0 kudos

Ntlworld account locked and VM support wont help me

I am hoping someone on here can help me to temporarily unlock my email account so that I can retrieve important emails from it that I desperately need. It was locked 2 weeks ago and I have spoken to Virgin Media by phone 3 times and been told a diffe...

Dac1 by Joining in
  • 2 replies
  • 0 kudos

NTL email not working

Hi, my ntl email address is suddenly asking for authentication of my account. It is not accepting my password. I have tried to log in via the web page but the web page is not recognising my email address. Please advise!