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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Locked out of NTL World account

Hi, I am unable to access my NTL World email via the Apple Mail Account. Despite changing my password I’m still not recognised by the system.I can access NTL via my Virgin Media account.Spamhaus indicates my IP address has been listed and removal fro... email is locked

My email account is locked and I cant seem to find a ay to unlock it, anyone help please?I havent been able to receive emails for over a week now, just seem to be going round and round in circles. is there anyway to get it unlocked please?...

abbey49 by Tuning in
  • 57 replies
  • 1 kudos

Access an old ntlworld email address

Hi, I have seen in previous messages that a forum person was able to help people access old NTL world emails.  I'm hoping the same might be possible here, so very much hope a virgin media forum support person can reply.  Thank you. 

Email hacked

I am no longer a virgin customer but I have an old blueyonder email account that I still use and believe it’s been hacked 

rich3379 by Joining in
  • 2 replies
  • 0 kudos email password reset

I have a new phone and unfortunately am unable to get my emails on there as I can't remember my password. I went through the security question and D of B to reset password but whatever I type in it doesn't accept. I have tried to do this on 2 mobiles...

NicTW by Joining in
  • 2 replies
  • 0 kudos

Resolved! Can't change (can't save) password for email account

Hi. Out of the blue I now have problems with one of my virgin email accounts.No in or out emails. Triangle with exclamation mark. Banner message to change password.I contacted tech support and was advise to go to settings and change password. Click '...

Email account 'not recognised'

l've stopped receiving emails regarding my bills and statements.l tried to log in to my account only to be told my email address is 'not recognised' Can you tell me how this can happen with an email address l've had for 3 years which is supposedly ha...

bushrod by Joining in
  • 1 replies
  • 0 kudos

Deleting Virgin Media emails

I closed my Virgin Media Broadband account 18 months ago, but the 2 associated emails are still active (collecting junk).Please can you delete them for me asap? I understand this is supposed to happen within 90 days of closing the account.many thanks...

domdar by Joining in
  • 4 replies
  • 0 kudos

Not able to login to Virgin Media with NTL World email address

Hi On Friday I stopped receiving emails from my NTL World account. I access the emails via Microsoft Outlook using imap. The message I received was: Enter IMAP password. I've attempted to enter all possible passwords but still not able to access it. ...

Nige78 by Joining in
  • 10 replies
  • 0 kudos