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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Cannot access secondary account

My wifes secondary account can't be accessed, it is listed but will not respond. I have changed my primary password but the secondary does not appear to have changed & so will not connect to server. Can I please have access to the secondary account, ...

DKM1 by Joining in
  • 1 replies
  • 0 kudos

Original Email Address Inactive.

I keep an eye on my elderly neighbours VM bill as he's never used broadband or email ever. He has TV and landline only.I set him up anonline account and use one of my email address for communication, bills etc. My query is his original username i.d e...

Some emails not downloading to my pc but are on the webmail

Some of my ntlworld emails are not downloading to my pc but if I go onto webmail they are there. I find this awkward having to sign in to virgin to check if an important email hasn't been downloaded. This happened again today when I didn't get emails...

Quezzers by On our wavelength
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  • 0 kudos

Unable to connect to 2 of my secondary email accounts

Yet again I'm unable to connect to 2 of my secondary email accounts.I get this message on both of themThe entered credential or authentication information does not work or are no longer accepted by provider. Please change them.Unable to change passwo...

BVNTL by On our wavelength
  • 13 replies
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Resolved! Is this Virgin Message a scam?

I have just received this email, I assume that it is a scam.It comes from "FEEDBACK" but gives the impression of being associated with Virgin because it appears to be sent to  a mailing list as it is addressed to "" with my ema...

craibh by On our wavelength
  • 3 replies
  • 0 kudos

Retain blueyonder email with Virgin Mobile

Himy mother in law has a blueyonder account and is a virgin media user. She moved house and took up a BT broadband account in her new house. She didn’t realise that she would lose her blueyonder email 90 days after terminating the account. she has a ...

cvt123 by Joining in
  • 5 replies
  • 0 kudos

Resolved! email - no go!!

For a while now I have attempted to log into my email accounts, I only use 3 with virgin, When I attempt to go to my email, whichever address I put in it, does not recognise my password or after several times of proving I'm human, it times out.  Ther...

Resolved! Your mailbox is not available at the moment

Hello - can someone from VirginMedia please help restore one of our critical email accounts?  We have a current and active VirginMedia account and are a longstanding (>25years) legacy customer will primary email addresses @ntlworld. As of mid morning...

MSI by Joining in
  • 1 replies
  • 0 kudos

virgin email

I receive emails from email@em.virginmedia.comIs this a legitimate email address for Virgin - I'm a little suspicious about the .em part

Pipes by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! no reply

Mailbox unavailable for 6 weeks12 people spoken to, 5 tickets raised No help from technical team. Still waiting for IT department to get back to me !