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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email issues

Hello, I’m hoping that I can get some help on here as I have tried calling multiple times and can not get passed the first question, my security password. I have been receiving emails from virgin media about my account and any updates but when I try ...

Resolved! Yet Another Email Password Problem

Ok, problem started yesterday (24th Oct) morning when my email client started reporting “incorrect password” on my secondary email account. ‘Aha’, I thought, ‘seen this before, account locked due to spam detection, need to reset password’. So I tried...

pjh by Dialled in
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  • 9 replies
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Diect debit set up confirmation

I have just been sent a email confirming my direct debit  has been set up! I'm confused because I'm on the free trial and I've not been offered a price plan

Resolved! Email problems

I have had a virgin.net account for years and it is my main email account.Today when sending an email my mail client asked me to confirm settings which I did. The settings were deemed incorrect and none of my email clients will now accept them.I went...

Kendo44 by Tuning in
  • 431 Views
  • 4 replies
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Resolved! Blue yonder email not accessible?

Hi allFor some reason my Blueyonder emails have stopped. I’ve tried signing back in but I cannot get access. I’ve been locked out for weeks now. HELP!!

Nedly by Joining in
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Black List Problem

Hi there, My ISP says you are blocking a 123.reg server from sending out emails.  I can no loger email out from my website but can from out look.  They say it is because you have black listed the server. Please can you white list the server....  [REM...

Dmlc7 by Joining in
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  • 1 replies
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Resolved! Email password malfunction

I've searched for previous remedies but can't find anything so here goes. My Blueyonder email suddenly disappeared from my iPhone and iPad. I did what I always do when it's happened before: delete the account and reload. Then it wouldn't recognise my...

Resolved! Leave Virgin Media but keep email accounts

After 25 years of being virgin media via Telewest I’m at the end of my tether with the near constant broadband drop out over the past 4 or 5 months that’s screwing up everything from work meetings, my Zwift bike workouts, Netflix, Sonos and all the o...

barden44 by Joining in
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  • 8 replies
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Resolved! Using ntlworld email without a virgin account

My dad cancelled his virgin account when he moved in with us 6 years ago but has continued to use his ntlworld email account on his ipad.  Dad has now bought a laptop and wants to use his email account on it but is unable to do so without entering hi...