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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Transfer emails to new computer

I have a new computer, and have set up Outlook as my email account, and it seems to be set ip correctly, but emails are still coming to my old computer.  What else do I need to do?I will then want to transfer all old emails from my current computer, ...

Email account locked

My emails ( account over 22years old) locked at some point last Monday , it looks like virgin have locked it, I try and reset the password but it says password not accepted despite answering the security questions, I have been on the phone ...

Resolved! Unable to access additional email account

Hi ForumFirst time poster.  Husband trying to access his VM email account on a new laptop.  He has an additional account as I am the primary VM account holder.  He couldn’t remember his password but the forgotten password procedure on his account wou...

Cazbro by On our wavelength
  • 5 replies
  • 0 kudos email accounts stopped working and some accounts deleted

I also loose access to the forum. I have had a virgin broadband account for 25 years + in fact since it was Blueyonder with no breaks in the contract. <<< Lets see if I get asked this again in the reply as I usually do because they don't read the pos...

soong- by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Urgent NTLWORLD account needs deleting

My NTL account has been hacked and theyre making new accounts in my name. Please help. I need this account closing down and deleting asap before they cause more damage! 

Account closed by email still active

Hello my name is [REMOVED], I'm currently talking on behalf of my farther Andrew who was the account holder. We left virgin media nearly a year ago and was told that my account would be deleted including my email. However a few days ago I noticed on ...

NTL Email address

Hi, I have an old ntlworld email address that has been hacked and is been used to steal my details and take over accounts.  I urgently need your help to shut this email address down as i can no longer access it on VM as I am no longer a customer.

zero9877 by Joining in
  • 3 replies
  • 1 kudos

Hacked account

My wife’s email account has been hacked. She received an email from someone saying they have control of her account and she needs to pay $400 in bitcoin to get it released. Every time she changes her password the hacker changes it to anoth...


Hi I know this has been asked numerous times but I would really appreciate some help.My ntlworld email has been hacked.  They have changed my passwords so I cannot access my account to change back.  Other accounts are now being hacked.  Please can so...

Gabs21 by Joining in
  • 4 replies
  • 0 kudos

Email need re-enabling

Like many others I cannot access the emails for my very elderly & vulnerable father it says the email contract has ended????