Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
When I try to log on to my ntlworld email address it says that it is not available and recommends that I change my password. I have done this and it still says the same thing. Can you help please?
Hi everyone,I'm posting on behalf of my mum who up until February had used Virgin Broadband/Phone for many years. In that time she always used her virgin.net email address. She has since changed provider and was unaware that her access to the email a...
My email has been hacked. I have changed my password but keep getting logged out of my accounts. I don’t seem to be able to log in to both of my email accounts on all of my devices (Apple)
Hi,I've left a VM covered broadband area more than two years ago, but notice that the primary email account is still working. It should have been deleted and result in a bounce if anybody tries to send to it.I suspect that it was because I retained a...
Hi Robert, hope you can help. My sister has had her orphaned NTLWORLD account hacked and its caused her no end of mayhem ! Please can you help her delete the old mailbox ? kind regards Gary
I had a few emails from internet security a few months back saying that there may be malware in my email account and suggested that I reset my password and come back later. I did this a number of times over days and weeks. A support ticket was raised...
My ntlworld email account now says “Your mailbox is not available at this moment”I desperately need access to this ASAP.Please help.
Hi alllooking at other posts it seems it is now impossible to change/reset password on 2nd email account , could someone from the team change my password manually please as this must be the only way to reset.many thanksPaul
Hi, I was locked out of my blueyonder account last year and through this forum I got it unblocked. I rarely use it but need it again and it is blocked again, with no activity since August.Can anyone help? It wants a password, but won't accept it.Than...
Hi JohnCan you please assist me with a similar issue?My @virginmedia.com email address was hacked last week and I cannot reset the password.Whenever I go onto the virgin media website and enter my email to reset it it says 'Please ensure you provide...
