Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi what does pre contract mean? What happens now?
Contacted SPAMHAUS as I can't send emails via my blueyonder account. Said HELO values indicate a problem, usually caused by malware. I have carried out scans on all my devices and found no problems. Can send by Gmail no problem, so it looks like VM p...
My husbands blueyonder email has been hacked and we cannot find a way to access this via virginmedia to change the password. He had this address when he was the account holder but we had to make me the account holder when we moved house as couldn’t m...
Hi, I have been locked out of my virgin.net email for a few days and have spoken to your telephone support. When I try to reset my password via the online link it won’t accept a new password, the support team tell me they can’t update it as they can’...
I’ve been sent a link via email as a post I made has been reviewed by soemone on the forum team, when I press link it tells me I can’t access as I don’t have privileges or resources ! Anyone had this before ?
Hi I can’t remember my password to login to virgin media. But when I try to reset it doesn’t recognise my email or account details. Yet if I try to make a new account it recognises my password. I have true to call but it’s impossible to get through ...
Can anyone please help me, I have an orphaned virginmedia.com email address, hackers have got into it and are sending emails to me as well as trying to change all my information with linked accounts I’ve had. I really need this mail box permanently d...
This problem arose some days ago and I have been unable to sort it. Today I rang Virgin media for assistance. After being transfered to four different people over a period of 2 hours (then cut off) the problem is still not solved. It was in fact wors...
I’m trying to contact Virgin Media so I can send in the documents that they’ve requested but so far I can’t even have a live chat with themif someone has a solution please contact meThank you for your
I have forgot my password and I am trying to use the forget password link but it just keeps saying put the email in you registered with, it is an old ntlworld.com email
