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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 75 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Pre contract

Hi what does pre contract mean? What happens now?

Smtp problems

Contacted SPAMHAUS as I can't send emails via my blueyonder account. Said HELO values indicate a problem, usually caused by malware. I have carried out scans on all my devices and found no problems. Can send by Gmail no problem, so it looks like VM p...

Wiganer by Joining in
  • 2 replies
  • 0 kudos

Blueyonder email

My husbands blueyonder email has been hacked and we cannot find a way to access this via virginmedia to change the password. He had this address when he was the account holder but we had to make me the account holder when we moved house as couldn’t m...

Resolved! Virgin net email not working

Hi, I have been locked out of my email for a few days and have spoken to your telephone support. When I try to reset my password via the online link it won’t accept a new password, the support team tell me they can’t update it as they can’...

Forum team contact but don’t have privileges

I’ve been sent a link via email as a post I made has been reviewed by soemone on the forum team, when I press link it tells me I can’t access as I don’t have privileges or resources ! Anyone had this before ?

Login - can't remember password

Hi  I can’t remember my password to login to virgin media. But when I try to reset it doesn’t recognise my email or account details. Yet if I try to make a new account it recognises my password. I have true to call but it’s impossible to get through ...

Lucy31 by Joining in
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  • 0 kudos

Resolved! Sending in documents

I’m trying to contact Virgin Media so I can send in the documents that they’ve requested but so far I can’t even have a live chat with themif someone has a solution please contact meThank you for your

Sullyjay by Joining in
  • 2 replies
  • 0 kudos

Ntlworld email password reset

I have forgot my password and I am trying to use the forget password link but it just keeps saying put the email in you registered with, it is an old email