Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
HiI have a problem with an old ntlworld account still being active 10 years after I ended my virgin service and moved away. I cannot access my old virgin media account and am told it doesn’t exist so I can’t close the email down. The email account ha...
My email account appears no longer to be working since yesterday afternoon.I was a long time virgin media customer until a year ago.I'd really appreciate if you could re-enable for a few days until I can properly sort out a replacement email service....
Hello,I'm posting this on behalf of a close family friend I'm trying to help. Last Friday (9th June 2023) they could no longer access their virgin email via the webmail interface.They get a redirect to a forbidden message, and Chrome seems to think i...
It appears that email sent from my '@blueyonder.co.uk' Virgin Media email address to my wife's '@blueyonder.co.uk' email address is not being received, although it is shown as sent in my outbox. I have no similar issues with email sent to other email...
After a hacking concern, I have noticed two emails in my account settings. Is this correct?
In webmail, some emails display with strikethrough, what is the significance of this?
cant setup up my email account now that the NEW outlook has arrived
Trying to change mail password and get the message below each time. Anyone insightful people know how to get past that please? Oops, looks like something's gone wrong on our side.Please try again
Hi,My son raised this issue for me yesterday and was advised I'd need to submit my own enquiry as the account holder.A couple of days ago my NTL World account stopped working and we can't see how to get it back. We think maybe my account was hacked a...
Hi all,I have a long outstanding NTL email which is my main account, I've had an email sent to say i've been hacked and photos search history etc stolen, they have listed my password which makes me believe them.I have access to email still and passwo...
