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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email Hacked

I've received an email today saying that my old ntlworld.com email address has been hacked. The email starts with ALARM - I'm hacked you and stolen you information and photo.How do I get to change the password on this email account and have I got any...

NO EMAIL

Ok so just had a call from Virgin telling me our lack of emails is down to apple and to give them a ring. Disgusting service. Four iPhones in the house, three iPads and its apples fault.  Yeh right. Need the emails for my work too. This is disgusting...

mike1963 by On our wavelength
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Secondary email password reset 2nd request.

I have just spoken to customer service’s and tried to find a way to reset my secondary email address password online, to no avail. I was guided by the service agent to generate a new password for my main account, and this new password would be ok to ...

bays281 by Tuning in
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My email account has been hacked

Hi,My email account has been hacked, the hackers have changed my password and the helpline say they cannot delete the email account for me. They have used my email account to reset my Facebook and Instagram accounts so that they can hack into to thos...

NTLworld email still not working after 2 weeks

What on earth is happening? I've raised 2 tech tickets and been told twice that it will be fixed within 3 days (it hasn't), I'm trying to deal with coroners and solicitors and funeral directors so lord knows what emails I've failed to reply to.The la...

Loss of all historic emails

I lost all my historic emails when the nationwide issue occurred, all new email messages are being received but old historic mail has been lost.  can you help retrieve my emails?thank you

H_Handke by Joining in
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Email account has been hacked and they have locked the account

Hi,im posting on behalf of a friend whose email account is hacked and the hackers have changed her password so that she cannot get in. The call centre have been no help and keep asking her to reset her password, so need someone to help. She is worrie...

Resolved! Reject action - what does it actually do?

Title says it all. I couldn't find any descriptions of what the various email filter actions do. What exactly does the reject action do?Does it bounce the email as though your email address was invalid? If not, is it possible to do that for chosen se...

Resolved! Re: Hacked email

Hi, I am posting on behalf of my not to tech savvy wife, who has had her email account hacked and we have been locked out. I have DONE all the recovery methods to no avail and have spoken to Mumbai who said they would contact us and HAVE NOT!!   My w...