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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! NTL.World email alias access

I have a few alias emails associated with my main account, one in particular isn't used often and Ive forgotten the password.Attempting to use the 'forgotten password' option asks for the email address I use to sign in to my Virgin Medi...

Biffy by On our wavelength
  • 13 replies
  • 1 kudos

Still not got access to e-mail account 3 weeks after outage

Hi, hopefully someone will be able to help me here. Ever since the Virginmedia mail servers played up three weeks ago I have been unable to access my e-mail account. The password apparently didn't work but everything I have tried to reset it has fail...

Pat67 by Joining in
  • 7 replies
  • 0 kudos

Need to access old Blueyonder email

My Faccebook account is linked to my old blueyonder email which I no longer have access to.I want to update this to my current Gmail I cant remember my Facebook password so I need to access my blueyonder email Help what do I do  

Carwash1 by Joining in
  • 3 replies
  • 0 kudos

Blueband not working on Mail or Outlook

Since the major outage in late June I have been unable to access my Blueyonder account via Mail or Outlook (no problem since the outage was resolved on a separate Virginmedia account or via the app). Have spoken to four different people at Virgin Med...

RoyAls by Tuning in
  • 16 replies
  • 0 kudos


Email Account & FB account with same old ntl addres has been hacked  No longer a Virgin Media customer for nearly 2 yrs. Need to completely delete email address.  

Virgin Ntlworld Email may have been hacked

HelloIs there any way of contacting Virgin to get them to check my email account. I think I may have been hacked as I have been getting numerous odd emails regarding log in pass numbers to accounts that I don't even belong to eg Instagram. I have als...

adam24 by Joining in
  • 4 replies
  • 0 kudos

Hacked NTL account

My old NTL email has been hacked and have received email demanding money haven't been virgin customer since 2017 and account still gets emails. spent 80min on phone to virgin not confident this email will be closed down very concerned about personal ...

CS63 by Joining in
  • 1 replies
  • 0 kudos

Loss of email (

What's happening, I have not received any emails since 8:30 yesterday (23 July 2023). Keep getting a message to login to my account ( on 3 different devices), doing so does nothing to resolve the issue.

26paul26 by Joining in
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  • 0 kudos

E mail hacked

My virginmedia e mail has been hacked.  I have tried for two weeks to contact Virgin.  Spent hours on the phone.  They have taken money from my bank and doing all sorts of changing passwords to get shopping etc.  I have not been a virginmedia custome...

email account

I have an VM email account from about 10 years agoI have recently returned to VM but am unable to access my old email trough my new account, even though I still receive emails in OutlookIs there anyway of linking my old email to my new VM account?