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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Loss of Email F010762348

This error has not been fixed for me. When signing into my Email accounts (using webmail) only the original NTL Email account used to set up my Virgin account is accessible.My three Virgin Media Email accounts all show an error that states "The enter...

Syncing with server

Ntlworld emails on my Windows11 PC have not worked with Outlook since mid June. I do get them on my android phone and via Mail, but that doesn't keep emails beyond a few days. I've been in contact with VM several times over the weeks but have not got...

Oxonian1 by Joining in
  • 17 replies
  • 0 kudos

Resolved! VM email and Outlook

I have given up on getting an answer as to why changing my VM password would fix the problems I've been having (since 19/06/23).  I have changed my password and can now access my mail via webmail.  However, I can still access email via Outlook on my ...

KPardoe by On our wavelength
  • 15 replies
  • 0 kudos

E-mail being marked a SPAM incorrectly

I have an "official" e-mail address as a Committee member of a voluntary organisation. I have to go into to see it. To save me doing this, outlook .com is set to forward all mail to my personal e-mail address of and i...

Can’t login to email on iPhone mail or any other email app

I can’t login to my iPhone mail or any other email app any more as I keep getting an error message. My email address ends with I have contacted Virgin & updated my password. I can login to emails via the virgin website. Is anyone else ...

Web Email

on the webmail I now see an exclamation warning symbol next to each one, and clicking on this shows the message: “The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.”the main a...

Morkjc by Tuning in
  • 6 replies
  • 0 kudos

ntlworld email

When accessing my email account on VM, only unified mail is shown . No access to other emails and in settings, the following message appears "The entered credential or authentication information does not work or are no longer accepted by provider. Pl...

BC46 by Joining in
  • 7 replies
  • 0 kudos

Not getting blueyonder emails on Android Phone

I suddenly stopped getting emails on my Android phone a few hours back. They're coming in fine on my laptop via Windows Mail and also webmail.Any ideas. (Have tried restarting phone to no avail.)  

MrsMoose by Tuning in
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How do I Delete an old email account

Hi,I am no longer a virgin media customer. Someone has hacked into my old virgin email account which is still running. I am receiving all kinds of spam emails and they are accessing other accounts via this old email address. How can I get this email ...

Smgg by Joining in
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  • 0 kudos

Problem receiving email

My Android Gmail app has not received any Blueyonder emails via IMAP since 8.30 am yesterday morning. I can't send anything using blueyonder through the Gmail app either. But the webmail is working fine and has been receiving email without a problem....

Sc00ter by Joining in
  • 1 replies
  • 0 kudos