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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

email not fully working.

I am able to receive emails.I cannot compose, forward, reply or send to trash. these buttons are now grey. The spam button has disappeared,My personal details and address book have also disappeared.This happened 3 weeks ago and is ongoing.

Recovering account - date of birth wrong

Hi all. I’m looking to recover a VERY old email of mine due to an old account for a service I have uses it and I can’t access the account without it, and it seems like my date of birth isn’t valid when inputting it. I can only remember the name of th...

BenB1231 by Joining in
  • 2 replies
  • 0 kudos

Reset password on a secondary email account

After reading the threads, I'm having the same issue of being unable to reset the password on my sons account (a secondary account from my own).Looks like I need a member of the forum team to reach out.Can someone from the forum team message me direc...

CbWTheOC by Joining in
  • 8 replies
  • 0 kudos

blueyonder (and i suspect ntl etc) mail down since last night

password eventually reset via phone as unable to do so via email as repetitively told the password reset request had expired. Email password reset hasn't resolved anything as account appears to be locked. Unsurprisingly person on phone told me accoun...

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Resolved! Virgin Media App change password - email link expired. Can't reset

I'm having error messages trying to link my account to Gmail on a new mobile phone( previously worked fine). After searching help, I tried to change my Virgin Media App password as I can't remember an earlier password. I was sent an email ...

unable to collect email

not sure why but unable to collect emails .ErrorThe provided login data to access e-mail server seems to be wrong. Please correct them. but cant seem to change them.  

Resolved! Still have email issues Blueyonder and Virgin Media

One of my folders in my blueyonder email is now totally blank.  This folder had tickets for shows later this year and early next year.  I had moved the emails from my inbox to this specific folder and now they're gone!  Also, I have two secondary ema...

SueR33 by Tuning in
  • 5 replies
  • 0 kudos

Re: Changing Email Password on ntlworld

I am not able to change my password like have alwayds done before, get this message popping up is clich forgot password.You can’t reset your password online right now, as you don’t have additional details set up on your account.Yesterday I did WhatsA...

maccafan by On our wavelength
  • 8 replies
  • 1 kudos

Resolved! Updating the Password of an External Email Account

I have a primary email account,  now part of the Virgin Media email world, managed via the VM Account.The VM Account additionally has three External Email Accounts associated with it, one of which (together with the primary account) is u...

Paul-FRK by Joining in
  • 3 replies
  • 0 kudos

Can not change password on secondary emails

this has been ongoing for over 3 weeks. Cannot change the SMTP password on my secondary emails. Was talking to someone on virgin webchat last night for an hour, a chap called Sanjay took me through the process and said he'd changed all the passwords ...