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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 76 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Retaining email addresses and messages from a closed acount

I recently closed my VM account when I retired. I now use another VM account at my home and would like to keep my existing email addresses and messages which were attached to the first account. Unfortunately, while the now closed account was in my na...

Tarkas by Joining in
  • 7 replies
  • 0 kudos

IP Blacklisted - Lot's of emails from my domain are being returned.

Hi there. It seems my IP is on the Spamhaus ZEN blacklist. What's the best and quickest way to get this fixed so i can send emails. I work from home and it's a PITA when my work emails keep bouncing.. I've tried getting on to my host but they don't s...

phoxy by Tuning in
  • 9 replies
  • 0 kudos

Resolved! Email account closed after 30 years!

Yesterday I found I was locked out of my email account and unable to reset the password.I assumed I had been hacked, but it turns out that Virgin decided after over 30 years that they no longer want me as a customer!!My email was originally created a...

Delete email address for an old NTL address

Can someone help please I need to delete an old ntlworld email address that should have been closed down years ago but wasn’t. I have recently been hacked as a result of this email and it’s stressing me out no end I’ve deleted it off my phone but nee...

NiNi1 by Joining in
  • 1 replies
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Resolved! Legitimate emails being rejected

Hi - I am a lifetime member of Motorhome fun website. I used to get emails 2 or 3 times a week from the system or the members. Now all those mails are being bounced. Not just for me but for all NTLWORLD addresses of members.Can you please WHITELIST t...

VMVanman by Tuning in
  • 14 replies
  • 0 kudos

Email blocked

My emails have been blocked. My IP address is blocked. No one at virgin media seams to no what to do. I’ve done the Spamhaus look up and filled in there form’s to unblock it heard nothing. Iv had the phone disconnected when in the middle of talking t...

Re: Ntlworld email

HiI have got the same problem. My ntlworld email hacked in December and now I can't access it. Did you get a resolution? 

Resolved! Can receive but not send emails ntlworld

I am not able to send emails on my phone or pc, but can receive them ok. Yesterday, I was able to send them on 4g, now even that isn't working today. This appears to be a fairly common issue at the moment linked to a VM305 error, Virgin Media are blo...

Resolved! New customer and SMTP

Hi,New VM broadband customer moved from Plusnet. I have my own domain and previously I sent emails via the Plusnet SMTP relay.As a new VM customer I don't appear to get an email address, so I don't think I can used the VM SMTP relay (is this correct?...