For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

I am locked out of my blueyonder email

HelloPlease delete my previous posts -the duplicate ones from before are from me.To whom it may concern,I have had a blueyonder account for years and never had to change the password. On Thursday it stopped working. I have rung virgin media several t...

RicHarm by Joining in
  • 1 replies
  • 0 kudos

Cannot access secondary email

My wife cannot login to her Virgin email account. This is a secondary email on my Virgin media account. The primary email for this account works fine.When she tries to access her email via Outlook on her desktop she sees a message asking for a networ...

Outlook smtp password

Good afternoon. I have a new tablet and trying to install outlook on it but it's getting a bit technical and wants SMTP password etc,  Is that a default one or something I have previously stored? Thank u,

Resolved! Email password

Hi, posting on behalf of my mom. She has changed her virgin mail password successfully and on web based applications it appears to be ok. However when using the new password in mail apps, it will not recognise the new password and will still accept t...

Jolou2 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Re: Additional email inboxes not working

Tom, Sorry to hijack this but I am having exactly the same issue and I am afraid the advice so far is just totally confusing! [MOD EDIT: Personal details] is fine but apart from one sub account are all displaying the same error.

jl-c by Tuning in
  • 16 replies
  • 0 kudos

Virgin Web Mail has all options greyed out

I have not been able to delete or reply to emails on my computer through webmail  as all of the options are greyed out. I am having to manage the mail box on my phone.  I have cleared the cache and I think I have cleared the cookies.  It has been lik...

sowilliams by On our wavelength
  • 2 replies
  • 0 kudos

Virgin Media Mail is currently unavailable

I received an email saying "Virgin Media Alert: Your Virgin Media email account may be compromised and you need to take action!"I have no viruses and virus scan is not showing any problems.I have tried the following instruction: "To unlock your mailb...

Secondary email issue

This morning my secondary e-mail stopped sending via Outlook and is showing as locked in vMail.I later received an e-mail to my primary account saying there had been a potential security breach.Following their advice I changed my MyVM login password ...

RDale by Tuning in
  • 4 replies
  • 0 kudos

403 Forbidden Error message VM Email

403 ForbiddenHi, I have been unable to access my VM email since Tuesday morning. Have tried the followings, but still no luck. - Cleared browsing data and cache, - Changed VM account log in email and password, - Changed VM email password, - Tried to ...

Djpallen by Tuning in
  • 1 replies
  • 0 kudos

NTLWorld Emails

Hi AllI've had 2 NTL email accounts since I started with NTLWorld. When Virgin had issues with email recently I lost all my emails going back 20 years on one account.  I am now locked out of the account with all the missing emails since 13/09/23 and ...