Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
We have 2 Virgin Media accounts at our address. If we close down my husband’s account can his blueyonder e-mail address be transferred to the remaining account? I do know the addresses can’t normally be transferred but is this possible if the account...
Hi, I have an old blueyonder email address but am no longer a customer. My email address has been hacked.I no longer a customer of Virgin Media.Can someone please advise how I can delete the blueyonder email address.Thanks in advance.
Hi - I’ve been in touch by DM here with helpful real people about my email not working since 16-17th July.It is now but … I received 46,000 emails after it restarted .. and hundreds were also SENT from mine. Most are many years old. Anyone else get t...
Hi I have been hacked and need to delete my email (blueyonder) account I have no services with virgin now and its more than 90 days any help please
my old virgin.net email has been hacked and I have lost access. No one is able to help me when I call to delete this and now no emails are coming through. I'm stuck, just need someone to delete it off totally. Does anyone know how, I have read so...
Outlook keeps prompting me for password when i try to open virginmail using Microsoft Outlook as client. I wish to reset this email pasword when accessing mail from Outlook. How do i do that. The instructions seem to be hidden??? Many thanks for help...
Hi,My wife has a Blueyonder email address, which has been hacked, along with Facebook.We need to change the password, but cannot sign in using this or the main account via the VM home page.How can we change the password, as it looks like that the hac...
I can no longer send email from my Virgin email account, either through Apple Mail or on webmail. I get the error message (554 - 554 5.2.0 SMTP602 Message contains Spam Content;id=MOOngovuwRdI9MOOnqiZ13;sid=MOOnqovuwRdord-ni1-vmo:d=20230720:=092345(C...
Since the email issue at the end of June, I keep getting this error on my two secondary emails, both ending @blueyonder.co.uk (one is the email address that I use all the time): 'The entered credential or authentication information does not work or ...
Having problems with my emails since an outage on Monday the 17/7/23.for some reason emails were not being pulled through on my app for my iPhone or iPad.I have rest the password and entered the password into password section on my app for receiving ...
