Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I can’t login to my iPhone mail or any other email app any more as I keep getting an error message. My email address ends with @ntlworld.com. I have contacted Virgin & updated my password. I can login to emails via the virgin website. Is anyone else ...
on the webmail I now see an exclamation warning symbol next to each one, and clicking on this shows the message: “The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.”the main a...
When accessing my email account on VM, only unified mail is shown . No access to other emails and in settings, the following message appears "The entered credential or authentication information does not work or are no longer accepted by provider. Pl...
I suddenly stopped getting emails on my Android phone a few hours back. They're coming in fine on my laptop via Windows Mail and also webmail.Any ideas. (Have tried restarting phone to no avail.)
Hi,I am no longer a virgin media customer. Someone has hacked into my old virgin email account which is still running. I am receiving all kinds of spam emails and they are accessing other accounts via this old email address. How can I get this email ...
My Android Gmail app has not received any Blueyonder emails via IMAP since 8.30 am yesterday morning. I can't send anything using blueyonder through the Gmail app either. But the webmail is working fine and has been receiving email without a problem....
I am getting this pop-up message when I log into one of my ntlworld emails.I can see my emails and send them but why is this popping up and how do I fix this?Regards
I cannot access my secondary email (Virgin Media), all I get is this message The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.Nothing I do works
Hope someone can help me! All my ntlworld emails have disappeared can’t log in to my account as I’ve forgotten password and can’t change password as I can’t get into emails for the link to change it.
hi peeps, I’m desperate for help please. I have been using a blueyonder email for years, it was hacked on 20/07/2023 and I’ve had no luck in trying to close it down, change the password or regain control. I’ve tried to speak to the VM team but no hel...
