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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Still no emails pre-19/06/23

So, apparently the email debacle is, according to the main forum post, resolved as of 13/07/23. Well, sorry to inform you VM - it isn’t. There’s still nothing in my ntlworld email account from before 19/06/23.So, would you kindly refrain from pumping...

Old NTLworld hacked

Hi, I have the same problem and want my account deleted. Haven’t been a customer for years but getting auto replies from hundreds of emails being sent from my account. Please help.

Blueyonder email has been hacked

Hi,I noticed that my Blueyonder account was hacked this morning, as I'd received emails from Netflix requesting a password and email change which I hadn't sent, so was locked out of my account, and I'm wondering if anyone could advise as to what to d...

Lost emails

I was informed that my emails had been lost and then told on 6th July 2023 that they had been restored. This is not the case.I only have a few recent emails and all historic emails are lost.who do I contact to get this sorted as it’s impossible to do...

JD61 by Joining in
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Re: Error message 403 forbidden

Hey ianfwhitehead70, Welcome back to the community and thanks for taking the time to post.I’m sorry to hear of the issues that you’re having with your email account at the moment, I would be happy to take a further look into this for you but first I ...

Steven_L by Forum Team
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Cannot sign in

well over 48hrs & still cannot sign in to my wifes email account. what is happening. driving wife nuts and don't blame her. it's like her account has been completely erased. This is stupid VM what have you done. Tried ringing but like talking to a br...

alovella by Dialled in
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  • 15 replies
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Email 403 forbidden error

I am receiving the error ‘Forbidden’ when I try to access my mail.• multiple devices (phone, 2 laptops)• clearing cache did not work• Firefox, edge and chrome have all been tried with the same error I have important info I need to access on this emai...

History emails still not restored

I received an email last Saturday letting me know that they completed the full restoration of my inbox but I don’t see my previous emails. Please any is greatly appreciated, I just want my previous emails back

CDR1 by Joining in
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Resolved! Re: Secondary Blueyonder email account locked out

HelloI'm having a similar problem. When I have closed the My Virgin Media page for one account and then try to log in again, it automatically re-opens the account I've just closed, with no way of selecting another of my VM email addresses.  How do I ...

Virgin Media Web Team Unavailable By Phone

Hi,(I selected the Email board because I didn't know which other one to choose)I received an email from the web team with information I'd rather not discuss here. Anyway, there's a phone number to ring to resolve the issue but every time I've tried t...

Koen01 by Joining in
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