Delayed Emails issue - Investigating
Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can.
Forum Posts
Sending email using your own domain
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Orphan Email accounts
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Outgoing Authentication Issues? - Check Email Logs
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
Ravenstar's Email FAQ's
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Email accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Emails not working
I have been having trouble signing in to some of my email accounts. The main account is working fine, it is an old Blueyonder account. the new ones have virgin media address (these are an additional 3 account). When I try to scan for new emails it co...
Been hacked and cannot now access blueyonder emails at all
I have received a threatening email saying my blueyonder account has been hacked and demanding money saying they will post personal information and messages and videos on hat show I access porn sites etc (which I don’t do anyway). They have not only...
Email account Locked
I tried to access my email account yesterday and I could not get in, i tried getting into it from the virgin media site and all i'm getting is the account is locked, contacted customer services and they said I needed to change my password, so I done ...
email not fully working.
I am able to receive emails.I cannot compose, forward, reply or send to trash. these buttons are now grey. The spam button has disappeared,My personal details and address book have also disappeared.This happened 3 weeks ago and is ongoing.
Recovering account - date of birth wrong
Hi all. I’m looking to recover a VERY old email of mine due to an old account for a service I have uses it and I can’t access the account without it, and it seems like my date of birth isn’t valid when inputting it. I can only remember the name of th...
Reset password on a secondary email account
After reading the threads, I'm having the same issue of being unable to reset the password on my sons account (a secondary account from my own).Looks like I need a member of the forum team to reach out.Can someone from the forum team message me direc...
blueyonder (and i suspect ntl etc) mail down since last night
password eventually reset via phone as unable to do so via email as repetitively told the password reset request had expired. Email password reset hasn't resolved anything as account appears to be locked. Unsurprisingly person on phone told me accoun...
Resolved! Virgin Media App change password - email link expired. Can't reset
I'm having error messages trying to link my virgin.net account to Gmail on a new mobile phone( previously worked fine). After searching help, I tried to change my Virgin Media App password as I can't remember an earlier password. I was sent an email ...
unable to collect email
not sure why but unable to collect emails .ErrorThe provided login data to access e-mail server imap.virginmedia.com seems to be wrong. Please correct them. but cant seem to change them.
Resolved! Still have email issues Blueyonder and Virgin Media
One of my folders in my blueyonder email is now totally blank. This folder had tickets for shows later this year and early next year. I had moved the emails from my inbox to this specific folder and now they're gone! Also, I have two secondary ema...
