For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Blueyonder email

My email has been down since Tuesday 8 August, keep getting send/receive error, can you give me a timescale for when this will be fixed please? This also happened early July.

Old virgin emails hacked

I have 4 old emails with VM. They have been hacked. I’m no longer a Virgin Media customer and can’t sign in to close them down. I am a Virgin Mobile customer still. How can I get these old emails cancelled.

NTL email

I do not have a Virgin media account but have had NTL email addresses for a number of years. My wife's NTL email account [REMOVED] has stopped working. I cannot sign into virgin media to see if it's been closed, or it's been hacked.   Please can you ...

Not receiving email on Android smartphone

Hi there, i wonder if you can help.  My android phone suddenly stopped received my ntl email , i can still send an email but nothing is coming through and after getting advice from someone, i removed the account and re added it.  But then it asks for...

Dell1 by Joining in
  • 32 replies
  • 0 kudos

Virginmedia email

My wife was using her Virginemail yesterday to send an email. She sent an email then half hour later she went to check it and it asked her to log in. It keeps saying password is wrong, even though we 100%know it's right. It won't let us do a forgot p...

Infernas by Joining in
  • 1 replies
  • 0 kudos


Anyone else having issue logging into emails today?

X-File by Joining in
  • 6 replies
  • 0 kudos

3 weeks no emails ntlworld secondary email

For the last 3 weeks my husband has had no emails through his email (it’s a secondary email that’s been set up) we have tried numerous times, it says it’s been locked due to suspicious activity, and to unlock do these steals and we will ...

Re: How to get my Virgin emails back on my android phone?

Good EveningI am having the same problem as Davidd030 and I have followed the same instructions.  I have changed the password on my mobile to the generated app specific password, but the device will not synch and download any new e-mails.Please can s...

nopetya13 by On our wavelength
  • 1 replies
  • 0 kudos

Virgin email header

I noticed since approximately 28/06/2023 the header has changed-emails used to arrive from (ziggoB.V)Received: from smtpclientheloby md1.tb.ukmail.iss.local with LMTPThey now arrive from md6.tb.ukmail.iss.local which is a...

ALF28 by Super solver
  • 1 replies
  • 0 kudos

Changed Email password during outage

During outage last month I changed password and cannot access Webmail or Account with any password despite having cleared and reset browsers. Can receive and send mail but cannot get to folders. Tried 'forgot password' link, wouldn't let me save a ne...