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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Email Incident Review

Returning to the recent incident of lost emails/folders, a communication was issued from the office of Mr Wehrle to suggest that “we will be carrying out a full review of this incident to ensure we learn from it in future.”Will the outcome, or at lea...

Tony_ by Dialled in
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  • 1 replies
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Locked out of virgin.net email account

Hi all...  First post on here.I have been locked out of my virgin.net email account that runs my life.I have followed all instructions and changed passwords so many times I've forgotten them.Can anyone please help; it's been three days and who knows ...

Lost emails

I have the same issue as many others - no emails received since Friday on any device or via virgin media. I have followed the 'locked out' page instructions, changed both passwords (more than once) and then when I try and access my emails again - get...

klnewman by Joining in
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No email access

So I hear that the lost email issue has been resolved and all email from before 19th June restored.....Well last Monday (3rd July) I lost access to my email completely - no webmail or app access.I can login to the SMTP server using cURL and generated...

colint62 by Joining in
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NTL email hacked

Hello  I've not been a virginmedia customer for at least 20 years, yet my ntlworld account is still active and had now been hacked  Can you arrange to close this please?  Thanks      [MOD EDIT: Subject title changed for clarity]

Kopite69 by Joining in
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Resolved! Recovering NTLWorld account

Hi Community, I had to leave Virgin Media in 2020 as we moved home and they didn't provide services in our new area. I was oblivious to the 90-day rule for keeping my email account running (which happened to be @NTLWorld rather than @VM) and in fact ...

Adam_100 by Joining in
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emails or lack of

please someone help me with no sucess from VM telephone conversations or online we have lost our virginmedia emails for weeks have tried it all and still nothing new p/words, refresh and then waiting till the 12th and told it will be all sorted but n...