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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Email account hacked

My ntlworld e-mail address was hacked and Facebook accounts etc all have had their email address and passwords changed so l can’t reset passwords etcThanks

Sudden loss of access to Virgin Media email

Hi.Last week (Thursday night) I was suddenly locked out of my email account for no apparent reason.. Have tried using the website app as well as Thunderbird and both end up with "authentication failed"!. Have reset router and passwords THREE times - ...

Blueyonder email hacked

My Blueyonder email has been hacked they got into my Facebook Netflix etc. I spent 45 minutes on the phone to Virgin who will not close the blue yonder email because I don't have a VM account! Even though VM bought blue yonder?!The only way I have se...

Dodgy emails...

After the recent loss of historic emails I have been receiving regular reports of hackers trying to access my various accounts using one of my blueyonder accounts. I use two, one for forums newsletters etc and another for only for serious accounts. I...

No emails for over 3 weeks

Despite many calls and being given timescales for resolving, i am still unable to login to my email account on the Virgin media website. The problem is made worse in that the support person I speak to will not or cannot go into my account and see the...

kendo49 by Joining in
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Resolved! My NTL email has been hacked

My NTL email has been hacked and hacker using account to change my passwords across the web, requesting codes and setting up fake accounts and using me to defraud others. They even deleted some of my messages yesterday I was keeping as proof. I wante...

Email missing folders

Re the loss of all emails from inbox and folders on 18 June.I received reassurances on 23rd June and 6th July that inbox and folders would be reinstated by 17th July.My inbox was restored on 7th July but no folders. The folders contain very important...

Ntlworld email account hacked

 AdrG, can you help me. I am getting porn and related threatening emails. I left the Uk and Virgin Media in 2018 and still have some activity using the old email address "removed " Looking around i can seemany others have this problem.  Can you help ...

SBosteo by Joining in
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Blueyonder email

Hi I still cant  access my blueyonder web email accounts I have a triangle with an exclamation mark in it, It is suggesting my credentials are wrong but I can get them on my phone using an email client.RegardsDave

Transfer Email address

We have 2 Virgin Media accounts at our address. If we close down my husband’s account can his blueyonder e-mail address be transferred to the remaining account? I do know the addresses can’t normally be transferred but is this possible if the account...