Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hello,Like a number of others who have posted, my old blueyonder email has been hacked and I need to get it deleted. Unfortunately, as I left Virgin Media last year, I no longer have my account access so cannot do this myself.Could someone please as...
HI, I have three email accounts, two of which are OK. The third one is not working correctly on a laptop device.I could receive the emails on the web page and on an iPhone, but the laptop refuses to cooperate. I tried to discover the password on th...
"Sorry, there was a problem registering that password. Please choose a different one" on attempting to reset email passwordI've tried on different devices, with different browsers, in and out of incognito mode. Any help appreciated Thank you
At the onset of this email issue I was asked to change my password. (I wish I hadn't, but there you are). Eventually after the emails were partially reinstated I was able to access them via the browser, but couldn't using the iPhone or Thunderbird, d...
Please help, my very very old email address has been hacked and are gaining access to other accounts that I have! Sending me threading emails too. Could you please delete the email account for me ASAP!
My blueyonder email address has been hacked and I have received a threatening email I which they have quoted my password for the account.I need to change the password and/or delete the account but I am unable to login using the email on the VM websit...
Hi, I’m trying to get an old Blueyonder email account deleted. I no longer have an account with Virgin (closed in 2021). My understanding was that the email accounts would be deleted 90 days after my account closure but I am still receiving emails....
Hi, hoping for some advice on how to change secondary account password. I cant find anywhere that says anything about profiles, I find Accounts and settings but can find no secondary accounts to change. This is Virgin making things easier. There shou...
'We can't access your account - you might have to change your password or give the account permission to sync to this device'.- This is the message at the top. My VM email shows online but I prefer to stick with my blueyonder a/c. I have a lot of imp...
I have finally got back in to my primary email account on my phone using Samsung email after the mega outage. I managed to view my emails via web access through myvirgin website.Just need to test outlook on laptop with new app password. However my wi...
