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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

smtp2go_namesco_spf_dkim_3
ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Unable to access email getting DEF01 error

Hi, I was locked out my email account and got access yesterday, 2o/03/24 by creating a 3rd party email account. I then got access to my email. Unfortunately I was then locked out later in the day. I have tried to rest my password and then tried to re...

Logie67 by Joining in
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  • 10 replies
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Ntlworld email addresses and the mess that is the new login system

Hi,My 84 year old father has been an Ntlworld customer for ~20 years, and he and my mother both still use @ntlworld.com email addresses. A recent mandatory change has come into place which requires a non-virgin account to be the log in. This process,...

dhaller by Joining in
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Need Orphaned Account Re-Linked

My wife's secondary account has disappeared from my main Virgin Media account. It is still working but we are not able to access it so she is unable to set it up on her new phone .After reading through I believe it became orphaned a few months ago wh...

Adgib by Joining in
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  • 6 replies
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unable to access my virgin media and emails

My virgin.net mail account got hacked. I went through the process of resetting the password. As my virgin email address was the login for My Virgin Media, I changed that address first to my gmail account before I could successfully change the passwor...

Closing a virgin.net email account

Dear Virgin Media, I have an old virgin.net email account that I no longer use and would like to close it permanently. I believe is may be linked with an old Virgin Media account that I also no longer use, since migrating my mobile account to O2.I ha...

All of my sent emails have suddenly disappeared!

I have just noticed that all of my sent emails have suddenly disappeared!I first noticed it whilst accessing VM email through my iphone, so then logged in to my email account online and they have all gone from there too.I have checked the archive fol...