Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
My email is being deleted as it's 'legacy' and now I'm having to do all the fun things that go with that territory.Can I migrate the emails to Gmail? If so, how?And would anyone be able to tell me if emails I have set up off the back of my email add...
I have inadvertently deleted my daughters secondary email account. It contains all her details for her upcoming wedding and her contract details of her own virgin account being installed in her new home. We urgently need to get this restored. Can any...
Recently went through new password process for emails at request of VM. All fine. Also at request of VM have a username which, as recommended is a different email address to the one for this account. Tried to update credentials on phone (Nokia XR20,...
Hi,I've accidently deleted my email account today and am hoping it can be recovered before being removed from the server but unsure how to go about getting this sorted.Tried speaking to customer services who told me I could do this on the app, but I ...
My Blueyonder Email has suddenly stopped working and is asking for a password which is pre-populated yet it wont accept that. I've logged into VM and had a code sent to a different email address to enable me to change the password which I have done a...
My secondary email has been locked since 15th June, I have spoken with VM at length trying to get this Email unlocked. I have run a virus scan on all devices, reset passwords for primary email and used the password app on the VM website to generate t...
9 days ago my email was hacked. The hacker has sent emails to all my contacts asking for money. The hacker deleted my contacts, inbox and sent mail and now I have been prevented from accessing my emails.I have tried changing my password but the sytem...
HelloI have been trying to setup my email in outlook on my PC ( new winows install ), but it keeps on failing. I have tried other email clients with same problem. Strange this is that it works ok on my mobile. I read somewhere that you have to change...
Since the changeover I no longer receive any e-mails. Who can I contact for compensation
I can not access my 2nd @ntlworld.com e-mail this has been a problem since 18/06/23 I have done everything that has been ask of me in this message and it still does not work? Please can someone help with this. Your Virgin Media Mail account is curren...
