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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Resolved! Outgoing e-mails not sending

Probably another thread on a consistent but now really boring issue.I am having trouble sending emails from my 'blueyonder' email account.I believe it may of started when a security update was done or the Virgin server has 'detected' a virus of some ...

Palermo by Tuning in
  • 5 replies
  • 0 kudos


Will we ever get our historic emails/folders back after the event of 19th June?

Resolved! Need help with VirginMedia email page constantly re-setting itself.

Whenever I log on to my Virgin Email account I just get the message "Connection timed out. Please try reloading the page, Reload. This is followed by three grey pulsating dots.The cycle just repeats over and over and sometimes I cannot get my email p...

swazz01 by Tuning in
  • 7 replies
  • 0 kudos

Help with hacked ntl email account

I would just like to say a massive 'thank you' to Gareth from the Forum Team, who very quickly came to my assistance when I asked for help to delete my hacked ntl email account. I finally have some peace of mind from what has been a harrowing 2 weeks...

AaBains by Joining in
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  • 0 kudos

Resolved! NTL email hacked

Can a member of the Forum Team please contact me as soon as possible? I am an ex VM user but still have my ntl email address. This has recently been hacked and I need it removed, but have been unable to find a way. The hacker has sent me threatening ...

AaBains by Joining in
  • 3 replies
  • 0 kudos

Resolved! Email password not being accepted

Hi,Since my emails went down on the 19th June, due to the known error, they haven't come back. I can however receive emails into my web based mail via the virgin website. Neither my mac or my iPhone are downloading new emails. I have changed the pass...

naomi999 by Tuning in
  • 8 replies
  • 0 kudos

Secondary email password

I have not been able to log into my secondary email account since yesterday.   The error message says 'the credential or authentication information does not work or are no longer accepted by provider'.   I've lost count of the number of times I've tr...

pb1958 by Tuning in
  • 14 replies
  • 0 kudos

Still unable to access emails following July 23 'incident'

Hi, I, like many others, were unable to access emails from my NTLWORLD.COM account from Sun 18 July'23 until Tuesday 20 July. I am now able to send and receive emails sent from 0200 on 20 July onwards.However, in trying to rectify, I followed instruc...

Auto Forward email

I have had an email address for many years and now want to stop using it. I don't want to close the @virginmedia email account (at least, not yet) but  want to auto-forward any emails received  to a new, address.On calling...

NeilN1 by Joining in
  • 6 replies
  • 0 kudos