Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Probably another thread on a consistent but now really boring issue.I am having trouble sending emails from my 'blueyonder' email account.I believe it may of started when a security update was done or the Virgin server has 'detected' a virus of some ...
Will we ever get our historic emails/folders back after the event of 19th June?
As mentioned in my previous post, I have no access at all to my email account by any means - despite you saying that the issue has been resolved for all affected accounts this is still the caseI understand about the new authentication method for mail...
Whenever I log on to my Virgin Email account I just get the message "Connection timed out. Please try reloading the page, Reload. This is followed by three grey pulsating dots.The cycle just repeats over and over and sometimes I cannot get my email p...
I would just like to say a massive 'thank you' to Gareth from the Forum Team, who very quickly came to my assistance when I asked for help to delete my hacked ntl email account. I finally have some peace of mind from what has been a harrowing 2 weeks...
Can a member of the Forum Team please contact me as soon as possible? I am an ex VM user but still have my ntl email address. This has recently been hacked and I need it removed, but have been unable to find a way. The hacker has sent me threatening ...
Hi,Since my emails went down on the 19th June, due to the known error, they haven't come back. I can however receive emails into my web based mail via the virgin website. Neither my mac or my iPhone are downloading new emails. I have changed the pass...
I have not been able to log into my secondary email account since yesterday. The error message says 'the credential or authentication information does not work or are no longer accepted by provider'. I've lost count of the number of times I've tr...
Hi, I, like many others, were unable to access emails from my NTLWORLD.COM account from Sun 18 July'23 until Tuesday 20 July. I am now able to send and receive emails sent from 0200 on 20 July onwards.However, in trying to rectify, I followed instruc...
I have had an @virginmedia.com email address for many years and now want to stop using it. I don't want to close the @virginmedia email account (at least, not yet) but want to auto-forward any emails received to a new, @gmail.com address.On calling...
