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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Trying to fwd scam email to reportascam

I'm trying to forward a recently received scam email to Royal mail's reportascam@royalmail.com scam report service but VM's spam filters are blocking it getting SPAM Content Found (VM603) error message whenever i try to send it.how do i get around th...

Email problem not fixed after a week

It has now been more than a week since one of my email boxes stopped working. After a wasted morning which included an hour on the phone to customer services in India. (who assured me it would be running a gain in half an hour hour)  Several hours la...

Quezzers by On our wavelength
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left virgin media months ago but getting nasty spam emails

HiI have left virgin about 4 months ago and my email is still active on my phone, I am now getting lots of spam and nasty emails, could someone help with this and delete all my mailboxes, as they may have been hacked, i cannot log into virgin ( I am ...

colinmcs by Joining in
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Changed email password, but log in says that it is incorrect

Yesterday, I couldn't access my email account on an email client, on one PC, so I tried web mail / my account, with no success. I successfully changed the password, but it wasn't recognised when I tried to sign in.. Tried to reset it again today and ...

wunny by On our wavelength
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  • 3 replies
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IT ticket response times

What happens if an IT ticket isn’t responded to within 5 days I haven’t been able to access one of my key email accounts for nearly a week and the 5 days is up tomorrow for IT to respond to me.I am reluctant to ring (yet again) to be fobbed off with ...

wodsy69 by On our wavelength
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  • 1 replies
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Resolved! Ntlworld Outlook Locked Out

On Monday I was asked to sign in to ntlworld by Outlook, I tried to do this multiple times unsuccessfully. This was strange because I had been logged in.Research led me to the account settings on MyVirginMedia and instructions to provide a non Virgin...

Email locked

My email account has been locked for over a week now for unspecified reasons. I was told this morning that I would be able to unlock it by resetting my password on the Virgin Media app but I cannot get this to work. Can anyone who has had a similar i...

Email not working

My emails stopped working last night with an error message saying I needed to add a password to my settings even though one is already there. When I logged into My Virginmedia this morning it was asking me to renew my contract so presume this is the ...

SL46 by On our wavelength
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Can’t verify email

Hi!Im trying to verify my email for my virgin media, every email i get when I click the link straight away it says verification link expired, I have tried this about 10 times now if anyone can help thank you