For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 71 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

old ntlworld account has been hacked

unfortunately my old ntlworld account has been hacked and the person is changing any password that are linked to this old account.  Would it be possible for this account to be deleted for me to stop any further actions by the hacker.As I can no longe...

tbtbate by Joining in
  • 1 replies
  • 0 kudos

Hacked account

My account has been hacked and despite answering the security questions it seems that I cannot change my password it keeps telling me that the password cannot be changed at this time. I cannot contact anyone at virgin and now have no acces...

Locked address

I think Virgin Media has blocked my email address. I use eMClient for access and all attempts come back "Authentication failed".  I have had problems with strange activity in March and again in April.  The address works via VM website but not any out...

daleman9 by Tuning in
  • 7 replies
  • 0 kudos

Lost inbox ntlworld

Hi went to bed last night all emails in tact woke up this morning to all current emails from 12th March till 10th May are missing. I have an ntlworld email address. Anyone had similar issues and how can I restore this.

Hacked old email account - please delete it

Hi,I ceased to be a Virgin Media customer in November 2016 but the email address was never closed after 90 days as it should have been and has now been hacked, accessing my social media accounts. Please contact me via here and get the account deleted...

Scotty52 by Joining in
  • 2 replies
  • 0 kudos

Resolved! How do I change a blueyonder password on the new VM site ?

I went on the new VM web site . Went to ‘ check emails ‘ and had an email account with an Account for ‘ First last ‘ which I assume is a default account . It had an email Used to set up the account about 20 plus years ago but one that I have never us...

Unable to send ntlworld mail

Passwords are current but still unable to send ntlworld mail from iPhone Mail applicationNo problems using Web Mail

Mickrod by Joining in
  • 1 replies
  • 0 kudos

Resolved! Reset password on secondary email account

This morning I spent over half an hour on the phone to customer services in an attempt to reset the password on a SECONDARY email account. The woman I was speaking to obviously wasn't aware that such things existed and kept trying to change the passw...

altis2 by Joining in
  • 16 replies
  • 0 kudos

Can't log into email even though i never logged out

I never log out of my email account and have been asked to enter my password to go in this is across all devices.I keep getting the message "unable to verify account name or password". this happened on the 28th April 2023

Virgin Media Email hacked

Good morning,My email address has been hacked overnight and they've changed all my password, recovery details etcCan someone please help me recover it or close it down?Many thanksTim

timbeck by Joining in
  • 4 replies
  • 0 kudos