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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 0 replies
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 45839 Views
  • 8 replies
  • 7 kudos

Unable to change password

Have tried several times to change my password but always says that I haven’t met requirements even though i have tried multiple attempts within the guidelines. Need access to my account so would like this sorted. Please can a human help me, and chan...

NTLWorld Email has account has disappeared

One of my secondary Email accounts has disappeared from my main account.It was there 2 hours ago, but not when I try to log in it says Email not found.It is also not on the email list of emails in my main account.The missing account is still active a...

martintb by Joining in
  • 1194 Views
  • 10 replies
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90 days email grace

Hi Virgin / Community I have left Virginmedia and today is my disconnect day. I was told I would have 90 days before my email address would be disconnected, I would use this time to change email addresses on accounts it’s linked too. Unfortunately to...

aG by On our wavelength
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  • 5 replies
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Connecting to Outlook

I have a Virgin Email account which I use Outlook to access - both on the same laptop.However, a few days ago Outlook  stopped working so when I open Outlook my email name appears but there are no emails in it. When I try to send emails I can't and t...

JohnG62 by On our wavelength
  • 699 Views
  • 6 replies
  • 1 kudos

Move ntlworld.net to new VM account

Hello,My in-laws have the orginal email addresses and they have just closed their account.I am living at their house for a short while and bringing my VM account. Can I move their email addresses to my account as I don't have a VM email.Thanks 

nathaaan by Joining in
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  • 1 replies
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Email HELP with .ntlworld account

can someone please help with my .ntlworld login i have mistakenly deleted my account off my phone and i dont know if my settings are correct and im not sure of my password now either 

kezza2k by Joining in
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  • 5 replies
  • 0 kudos

Delete ntlworld.com email address

I wish to delete the email associated to this account. I do not use it any more and its just full of junk emails but there is no simple way to just delete an email address. any help would be greatly appreciated.

Email and account problem

Can anyone help me. I received a message from Virgin Media telling me to change my password. I followed the instructions in the message and online was told to change my contact email address which I did.  I am now locked out and cannot get into my vi...