For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 19 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 14 kudos

403 Forbidden - webmail access issue

From some time yesterday evening I've been unable to access my email account through webmail. I get a "403 Forbidden" page when I try to reach the login page from My Virgin Media Account. The email account is still active as I have them ...

Blueyonder email

Hello,I need some help please, my grandparents email address has been offline now for a couple of months, all of a sudden just went offline and I cannot get access to it, even with the password. My grandad passed away in October 2022 and my nan does ...

Re: Your mailbox is not available at the moment

I'm having the same problem with my .ntlworld account. Problem started sometime after 1830 on 17/05/23 and have not been able to access email via the web or Outlook since. There is a secondary email on the account and that works fine. Changed the pas...

davidas99 by On our wavelength
  • 8 replies
  • 0 kudos

Error message 403 forbidden

I'm having exactly the same problem with accessing my email account via Chrome on my Chromebook. I've tried clearing Cookies & going 'icognito' to no avail. It was fine on Sunday! Please help.

Doiane by Tuning in
  • 3 replies
  • 0 kudos

No NTLworld email access online

When I try to log on to my ntlworld email address it says that it is not available and recommends that I change my password. I have done this and it still says the same thing. Can you help please?

Possible to retrieve 'closed' email account contacts/latest?

Hi everyone,I'm posting on behalf of my mum who up until February had used Virgin Broadband/Phone for many years. In that time she always used her email address. She has since changed provider and was unaware that her access to the email a...

K7 by Joining in
  • 10 replies
  • 0 kudos


My email has been hacked. I have changed my password but keep getting logged out of my accounts. I don’t seem to be able to log in to both of my email accounts on all of my devices (Apple)

gcharman by Joining in
  • 3 replies
  • 0 kudos

Delete old ntlworld email addresses

Hi Robert, hope you can help. My sister has had her orphaned NTLWORLD account hacked and its caused her no end of mayhem ! Please can you help her delete the old mailbox ?  kind regards Gary  

gazdonno by Joining in
  • 6 replies
  • 0 kudos