Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
From some time yesterday evening I've been unable to access my ntlworld.com email account through webmail. I get a "403 Forbidden" page when I try to reach the login page from My Virgin Media Account. The email account is still active as I have them ...
Hello,I need some help please, my grandparents email address has been offline now for a couple of months, all of a sudden just went offline and I cannot get access to it, even with the password. My grandad passed away in October 2022 and my nan does ...
I'm having the same problem with my .ntlworld account. Problem started sometime after 1830 on 17/05/23 and have not been able to access email via the web or Outlook since. There is a secondary email on the account and that works fine. Changed the pas...
I'm having exactly the same problem with accessing my email account via Chrome on my Chromebook. I've tried clearing Cookies & going 'icognito' to no avail. It was fine on Sunday! Please help.
I have forgotten my password or my secondary email account. The only option i have is to delete the account not reset the password. Can anyone advise me on where I go from here. Many thanks.
When I try to log on to my ntlworld email address it says that it is not available and recommends that I change my password. I have done this and it still says the same thing. Can you help please?
Hi everyone,I'm posting on behalf of my mum who up until February had used Virgin Broadband/Phone for many years. In that time she always used her virgin.net email address. She has since changed provider and was unaware that her access to the email a...
My email has been hacked. I have changed my password but keep getting logged out of my accounts. I don’t seem to be able to log in to both of my email accounts on all of my devices (Apple)
Hi,I've left a VM covered broadband area more than two years ago, but notice that the primary email account is still working. It should have been deleted and result in a bounce if anybody tries to send to it.I suspect that it was because I retained a...
Hi Robert, hope you can help. My sister has had her orphaned NTLWORLD account hacked and its caused her no end of mayhem ! Please can you help her delete the old mailbox ? kind regards Gary
