Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I've been having trouble with my email accounts for literally months. I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the nex...
I have updated my email with the email app password that now has to be used. I can receive emails but not send emails from any client unless I use webmail. I have tried the setting s recommended for smtp but still will not send emails. I have checked...
i live with my partner. i cancelled my virgin contract. my partner signed a new virgin contract with a better cost. i need to keep my virgin email address for work and health reasons. she tried to add my email address to her account but the system wo...
Hi,I recently had to change my password and since then I haven't been able to connect using Outlook (this is the "normal" outlook and not the new one). Outlook requires setting up for IMAP with settings for outbound (SMTP) and inbound (IMAP). i have...
I have owned a ntlworld.com email address from when I originally took my contract out with NTL. This email address has been retained through the various Virgin Media email server migrations over the years. This email address is also my account logi...
I have recently had my MacPro repaired and the OS system had to be reinstalled. I find that I must have updated my Virginmedia passwords, I used a password manager and so probably that generated a password. I usually have a backup for that but must n...
I am having trouble changing my ntlworld passwords as POP3 is blanked out and I receive "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." Which I am unable to do. I contac...
I have recently discovered my virgin media email has been hacked into and they are requesting password resets from various accounts I have set up with this email. They have now also changed my username and password to this email so I can no longer lo...
Hi, I'm actually going around in circles here. The people on the phones keep hanging up on me because I can't remember the memorable word. Anyway, I got a new phone. When setting up email on the new phone, my email address and password were not recog...
Have noticed that on at least three occasion from separate companies that booking confirmation emails are not coming into inbox or spam boxes. Have checked spam setting and all okay! A couple of the companies we spoke to on the phone said this seemed...
